As a Technical Author at Mechatherm International, a leading provider of casthouse equipment for the aluminium industry, I am responsible for creating comprehensive and accurate technical documentation. My primary duties include:- Writing and developing operating, maintenance, and safety manuals for a wide range of complex equipment and systems tailored to each client’s specific requirements.- Collaborating closely with cross-functional teams, including mechanical, electrical, and software engineers, to gather detailed technical information.- Reviewing project documentation such as engineering drawings, electrical schematics, and control panels/HMI designs to ensure technical accuracy.- Creating high-quality illustrations and diagrams using AutoCAD, Autodesk Inventor, Adobe Photoshop, and Adobe Illustrator to enhance the manuals and simplify complex processes.- Managing the entire technical documentation lifecycle, ensuring timely delivery of manuals aligned with project deadlines.- Overseeing the quality and completeness of all technical manuals released by the company, ensuring compliance with industry standards and client expectations.

Worked on creating and revising the maintenance manuals for Metro rail (Alstom transport) components for more than 1.5 years* Authored various CMM (Component maintenance manual) tasks for Metro rail components such as Maintenance instructions (Installation, Removal, Cleaning, Inspection, Repair), System descriptions, Fault finding instructions (Troubleshooting manual), PHLST manual (Packaging, Handling, Lifting, Storage and Transportation) and Operation manual.* Reviewed, analyzed, and incorporated the latest technical documents (Engineering drawings, BOMs, and various supplier's manuals) to the manuals for their accuracy and completeness to the latest industry standards.* Reviewed the quality of various maintenance instruction documents authored by fellow teammates.* Utilized exceptional technical writing skills to produce engaging and error-free content.* Interacted with the Technical Information Coordinator/Subject Matter Expert for inputs and clarifications.* Communicated with clients to understand their unique goals and requirements of the project and then implement.

Technical support on various CAM software (for Australia and New Zealand customers)* Design, improve/customize and test the existing CAM software and customizedindustrial automation software (CAM) for various clients around Australia and NewZealand.* Communicated with clients to understand the unique goals and requirements of each project (for custom software) and then implement.* Responding to the technical queries and issues reported by customers through call or email, as well as conducting trainings and webinars. (For software such as Solidworks CAM, CAMWorks, SprutCAM, MetaCAM and custom software).* Created technical contents such as writing user manuals for custom software,technical blogs and creating tutorial videos for the reselling software (CAMWorks,MetaCAM SprutCAM) as well as customized software.* Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Worked on Rolls-Royce Aero engines. (Civil large engines)* Task creation, revision, and modification of AMM, EM, EIPC manuals (Installation,Removal, Assembly, and Disassembly tasks).* Incorporate the manuals for different change drivers like service bulletin (SB), technical variants (TV) and tool bulletins.* Review and analyze the technical documents like FI (Fitting Instructions), ED(Engineering Drawings), BOM (Bill of materials), and SB (Service Bulletins) for accuracy andcompleteness to the latest aerospace industry standards.

Worked on Rolls-Royce Aero engines. (Civil large, small, and medium engines)* Task creation, revision, and modification of AMM, EM, CIR manuals (Installation,Removal, Cleaning, Inspection, Repair, Assembly, and Disassembly tasks).* Incorporate the manuals for different change drivers like service bulletin (SB), technical variants (TV) and tool bulletins.* Review and analyze the technical documents like FI (Fitting Instructions), ED(Engineering Drawings), BOM (Bill of materials), SB (Service Bulletins) for accuracy andcompleteness to the latest aerospace industry standards.