Manojkumar V Email & Phone Number

Bengaluru, Karnataka, India

Handling External and Internal chargeback to make sure the necessary documents are submitted on the external sites and taking proper action on the cases to make the money movement is appropriate and there is no loss to the companyReviewing the claims filed by the buyer, completing or cancelling pending reversals when appropriate and closing of claims filed through PayPal's Consumer Protection PoliciesAnalyse transactions to take appropriate actions to establish a safe business… Show more Handling External and Internal chargeback to make sure the necessary documents are submitted on the external sites and taking proper action on the cases to make the money movement is appropriate and there is no loss to the companyReviewing the claims filed by the buyer, completing or cancelling pending reversals when appropriate and closing of claims filed through PayPal's Consumer Protection PoliciesAnalyse transactions to take appropriate actions to establish a safe business environment that meets all international banking lawsReview limited PayPal accounts and determine the legitimacy of the account and account holderEscalating appropriately to Fraud InvestigationsResponsible in claim management that needs to be submitted to bank within SLAInvestigated the seller accounts to find reason for excessive disputes raised and to investigate any fraud trends done and to limit the accounts to avoid losses and provide good service to the buyers across the platformProcess queue items in a timely manner providing all applicable data for resolutionAnalysing account history and trends to take appropriate action on claims. Show less

Social Media analysis and supportProviding correct resolution and path to connect to our customer service through PayPalMaking sure the integrity and global concerns are checked and escalatedInvestigated and analysing the concerns of the PayPal users in the community forums and providing them proper solution to the issuesProviding and guiding the customers based on their queries to make sure the right support and solution is provided.

Provided overall direction, set goals for the escalation department, and established norms and standards of practiceResponded to crisis and emergency situations with patience and proper communication, resulting in a successful de-escalation in higher number of casesProvided feedback based on established KPI metrics to help realize overall business goals.Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.Enhanced communication… Show more Provided overall direction, set goals for the escalation department, and established norms and standards of practiceResponded to crisis and emergency situations with patience and proper communication, resulting in a successful de-escalation in higher number of casesProvided feedback based on established KPI metrics to help realize overall business goals.Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.Investigated the refund request for the in-game purchases and initiating the refund when required. Show less

Providing E-mail support for players of an international online game, which included solutions for technical concerns and in-game queriesResolving ownership disputes of game accounts when multiple players claim ownershipForwarding any bug related issues reported by players in the game to the Game Development teamAnalysing the in-game queries reported by players regarding their game account and helping in securing the account when it is compromisedIdentifying any cheat, fraud… Show more Providing E-mail support for players of an international online game, which included solutions for technical concerns and in-game queriesResolving ownership disputes of game accounts when multiple players claim ownershipForwarding any bug related issues reported by players in the game to the Game Development teamAnalysing the in-game queries reported by players regarding their game account and helping in securing the account when it is compromisedIdentifying any cheat, fraud practices in game accounts and suspending accounts when necessary Show less

Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.Maintained records for each project and engineering discipline.Monitored installation of materials and equipment for compliance with drawings and specifications.