Manojkumar V Email & Phone Number

Bengaluru, Karnataka, India

Handling External and Internal chargeback to make sure the necessary documents are submitted on the external sites and taking proper action on the cases to make the money movement is appropriate and there is no loss to the companyReviewing the claims filed by the buyer, completing or cancelling pending reversals when appropriate and closing of claims filed.

Social Media analysis and supportProviding correct resolution and path to connect to our customer service through PayPalMaking sure the integrity and global concerns are checked and escalatedInvestigated and analysing the concerns of the PayPal users in the community forums and providing them proper solution to the issuesProviding and guiding the customers.

Provided overall direction, set goals for the escalation department, and established norms and standards of practiceResponded to crisis and emergency situations with patience and proper communication, resulting in a successful de-escalation in higher number of casesProvided feedback based on established KPI metrics to help realize overall business.

Providing E-mail support for players of an international online game, which included solutions for technical concerns and in-game queriesResolving ownership disputes of game accounts when multiple players claim ownershipForwarding any bug related issues reported by players in the game to the Game Development teamAnalysing the in-game queries reported by.

Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.Maintained records for each project and engineering discipline.Monitored installation of materials and equipment for compliance with drawings and specifications.