Manager - Insights
Dubai, United Arab Emirates
'Customer Experience (CX) and Mystery Shopping' team of Kantar, UAE - Executed market research studies across the MENA region -Key Expertise - Customer Experience/ Loyalty (CX), Mystery Shopping, Corporate Reputation, Employee Satisfaction (ESAT), Trade partner satisfaction, Pricing research, Social Media, Deployment workshops (root cause analysis), B2B research.Rich expertise in - 1) CX solutions - Kantar's TRI*M and Walker loyalty2) Conducting In-Depth… Show more 'Customer Experience (CX) and Mystery Shopping' team of Kantar, UAE - Executed market research studies across the MENA region -Key Expertise - Customer Experience/ Loyalty (CX), Mystery Shopping, Corporate Reputation, Employee Satisfaction (ESAT), Trade partner satisfaction, Pricing research, Social Media, Deployment workshops (root cause analysis), B2B research.Rich expertise in - 1) CX solutions - Kantar's TRI*M and Walker loyalty2) Conducting In-Depth Interviews and moderation of Focus Group discussions3) Primary and Secondary research with actionable recommendations 4) Project/ Operations ManagementSector Experience – ICT (Information and Communications Technology – including digital/ wireless solutions), BFSI (Banking, Financial Services and Insurance), automotive/ auto-components, retail, FMCG, construction/ building materials, healthcare, Oil & Gas, real estate, chemicals & paint, Public/ Government, Travel & Tourism etc.The period includes 3-4 months on secondment to Kantar Millward Brown (now Kantar), Dubai where Brand Tracking/ Equity, Ad hoc, digital, mobile based studies etc. were successfully carried out for various MENA clients. Show less