An Automobile Professional with 23 years’ in Manufacturing/ Automotive industry/Service/Sales across different domains of Commercial Vehicle Business Unit-(CVBU) and passenger car segment. Currently heading 7Nos of Dealership and TASS for Jharkhand area and driving people interventions for 400+ stakeholders Across hierarchy by partnering with Senior leadership. Have hands-on experience in Dealership development, performance management, talent development and engagement. Have exposure in handling Ambiguity, Customer grievances, Business development, Profitability, Team Building, Sampoorna Seva, Warranty Audit, FSB, AMC/FMS, Customer meet, CNG Training ,LNG Training, Convincing Dealer principle for Network Expansion like container workshop, MSW, Mini Tass, Full Range Tass, Dealership, Ancillary acquisition and Bay augmentation.  Enriching relations with 8 channel partners, 12+ key accounts, and 120+ fleet customers by strategizing GTM plan and assessing the market risk for operational territories Managing top-line business of ~ INR 11.3 crores annually, with Y-o-Y growth of 10% Enhancing overall workshop efficiency by auditing the gaps and operational activitieson a cycle basis, impacting the overall business process enhancement and operations. Mentoring and Coaching, overseeing dealership workforce management bygrooming their skills and personality to cater to the financial targets and personal growth. Accidental Business increased by 2x, with implementation of strategic business plan Strategized & executed 30+ marketing campaigns by implementing A/B test plans, revenue contribution enlarged by 2x & service penetration grew by 35% in 11 months Achieved 90%+ MTTR (standard being 80%), maintaining end-to-end SLA compliance Augmented relations with customers, communicating with trust, and built brand equity Spearheading the Pro-life engine business increasing it by 1.25x, and simultaneously working towards Job Card, TMGO, Workshop Revenue & new customer acquisition Decentralized approach towards streamlining of Dealership conflict management Auditing the workshop safety and associate behaviors to ensure that training, auditing, scoring methods, and Kaizen implementation are accurate and consistent  Team building, and leadership by implementing motivational training & incentivized business strategy plan.