SAP SuccessFactors Learning Certified Consultant

Joined Accenture as a Senior Software Engineer. Infrastructure Support for a US based client. The client is one of the largest pharmaceutical companies in the world. Currently it is one of the seven largest pharmaceutical companies in the world - both by market capitalization and revenue. Provide outage resolution support. This includes investigation of outage cause and impact on user and resolution.Provide and maintain application availability. This includes ensuring that the application is active and operating as defined in any SLA. Monitor application in production .This includes monitoring periodically servers using manual and automated techniques.Monitor Application in Production Environment. This includes the periodic monitoring of servers or applications etc. through the use of manual and automated means.Facilitate outage investigation or restoration of service to Production Environment. Organize any conference call or meetings etc. needed to facilitate the investigation of Production outages or problems and the subsequent restoration of service.Schedule and track application software updates in Production Environment. Use the current Change Management Process and tool to create and distribute work orders associated with application software updates. Ensure that software distribution work orders are successfully completed. Periodically audit Production servers.

Administration of different processs on Plateau LMS to ensure it is delivered within the agreed SLA.

eLearning Technical Consultant/Support

Technical Support for Hosting and Web Designing Services through Email, Phone, Live Help & Trouble Tickets and also handled Indiatimes Hosting & website customers. Web Server Managing using advanced control panels like Plesk, WHM for Domain Setup, Domain Management, Email Setup and management, Website Traffic, Server Space Allocation, Developing Web Sites, Domain Name Registration, Renewal and Transfer, Coordinating Web related sales and also, experienced in promoting Sites to Various Search Engines. Attending enquires and developing business