Manoj Kumar Singh Email & Phone Number

Noida, Uttar Pradesh, India

• ISO 27001, PCIDSS, SOC 1 & 2, HIPAA Certification & recertification for the organization• Regular clients audit as per BFSI/IRDA regulations from group four companies on the behalf of clients.• Extensive third-party risk management (TPRM) audits• Driving VAPT for applications by cert empaneled and infrastructure as per PCIDSS and getting findings addressed.• Internal audits as per IOS 27001 & ISO 27701, GDPR etc.• Conducting training and internal audits for the organization and preparation of risk register function wise• Risk mitigation for services offered by the organization

Noida, Uttar Pradesh, India

• ISO 27001:2022 & PCIDSS V 4 Policies preparation from scratch and implementation• Continual interactions with different departments in the organization to reduce risk • Policy preparation and implementation• VAPT/scanning for web sites/end points and closure of vulnerabilities• Implementation of endpoint DLP & MDM solution• Review of audit Policies and Controls Continuously for improvement• Improvement in IT operations as per ITIL• Streamlining Access and Identity management for the organization• Identify and prioritize opportunities for improvement within the context of continuous and repeatable processes.• Ensure Cybersecurity Stays on the Organizational Radar• Information Security training for all employees every quarter

Gurugram, Haryana, India

• Guiding, executing and leading internal teams on Strengthening the operation support including implementation of ITIL methodology and governance framework from scratch• ISMS policies and process implementation for the client• ISO 27001:2013 implementation including policy preparation• VAPT on internal, external servers, web sites & closure of findings• Managing risks and issues registers throughout the lifecycle of a business process transition

Gurugram, Haryana, India

• Review and strengthening of standard operating procedures (SOPs)/processes for IT support and business teams• Working with Service and Project teams ensure policies, procedures and processes are designed, maintained and updated for Service Transition• Managing large/small end-to-end transition projects

Gurugram, Haryana, India

Leadership• Part of the leadership team that negotiated $250 million USD outsourcing deal with multiple vendors on request for proposal (RFP)• Handled IT operations portfolio for broadband services with an annual revenue of around $290 million USD• ISO 27001 & 22301 implementation, certification re certification - Spearheaded a team of consultants to develop strategy for South hub, UP & Delhi with cross functional teams• Led design and development of payment monitoring system to plug revenue leakage for prepaid recharge system, this helped in saving of $0.5 million USD (concept replicated pan India)Project Management• Led broadband services transition of about 20+ applications to new partner• Pioneered several process improvements & developed multiple applications for circles on Digital Transformation projects to save cost • ISO 27001 & 22301 implementation & certification• Enabled alerts for various application’s parameters which helped to avoid more than 20 man hours of service disruption/monthGovernance excellence• Saving on operational expenditure of $0.2 million USD on partner’s payout by implementing various system driven processes • Implemented service level agreements (SLAs) & key performance indicators (KPIs) (for top leadership team - dashboard), it improved operational efficiency by 10% & saved about 20 hours/day, this also helped in identification of problem areas• ISO 27001 & 22301 implementation & certification for multiple circles • Improved customer acquisition process by various automations and simplification of existing flows, for all line of business (LOBs) resulting in 10% optimization of work flow, saving about hundreds of man hours per month• Implemented service level agreements (SLAs) & key performance indicators (KPIs) (for top leadership team - dashboard), it improved operational efficiency by 10% & saved about 20 hours/day, this also helped in identification of problem areas

Bengaluru, Karnataka, India

• Proposal for new network elements, configuration, monitoring, audits and service level agreement (SLA) tracking• Part of core team member in implementation of ISO 9001-2000 certification• Implemented the CORE Network, commissioning and provisioning the Data Circuits and links to Corporate Customers

Bengaluru, Karnataka, India

• Set-up of Bangalore network operations center (NOC), configuration of Cisco 7500/3600 routers & L3 switches, network monitoring, service level agreements (SLAs)• Testing & Maintenance of Satellite earth station & satellite modems, radio frequency (RF) links configuration of Base & Terminal stations

Bengaluru, Karnataka, India

• Configuration & Installation of Cisco routers & switches, windows 2000, NT4.0 Servers & workstations

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B.E, E&C

Bachelor Of Engineering - Be, E & C