Responding to user inquiries and technical issues via ticketing systems.Listening to users' concerns and understanding their technical issues effectively.Managing user expectations regarding issue resolution times and providing regular updates on the status of their inquiries or requests.Documenting support procedures, troubleshooting steps, and solutions to common technical issues.Logging and tracking user-reported incidents and service requests in a ticketing system.Troubleshooting hardware,software.Prioritizing and categorizing tickets based on severity, impact, and urgency.

Rapidly responding by adopting New Technologies through leveraging Cloud Architectures.Provisioning AWS Ec2, RDS and storage servicesWorked on data migration from EFS to S3 using AWS datasync.Configuring domains using Route53 serviceMaintenance and backups for the complete infrastructure.Troubleshoot of connectivity issue's and firewall restrictionsSupport for all other AWS products such as RDS, Route53 (DNS), Cloud Trail, Cloud Watch, VPC, Cloud Formation, ELB, AMIs, and IAMWorked with Custom AMI's, created AMI tags and modified AMI permission.Worked with EBS, Storage Service S3 and performed tasks like buckets creation, folder navigation and property changes and data migration activities.Used Kubernetes to orchestrate the deployment, scaling and management of DockerContainers

During my internship period, I have learnt lot of things from the seniors. I learnt AWS, Jenkins , Docker .. They used to give lot of tasks on AWS. I completed those tasks in less amount of time.