Manoj Sharma Email & Phone Number

London, On, Ca

London, Ontario, Canada

Bengaluru, Karnataka, India

• Headed as a Team Lead and addressed feasibility solutions and Proof of Concepts.• Designed a dynamic Service Portal using reusable widgets.• Integrated third-party applications.• Created Pages and Directive using JavaScript, HTML, and CSS for custom Portal.• Created UI Scripts for Reusable functions.• Contributed to the training of the new team members.• Bi-directional Integration to the third-party tool using REST.• Made use of Data sources and Transform maps to populate the tables/CMDB withappropriate relations.• Designed a dynamic Portal which can be configured on table level which decreasedthe development and maintenance time.

Bengaluru, Karnataka, India

• Provisioned server using REST integration.• Integration to Nutanix to provision servers using REST and Catalog.• Discovery and Building Relations of CIs.• CMDB configuration and building relations among the assets and software.• Installed Discovery and configured it to fetch the customer's assets to ServiceNow.• Automated requests fulfillment using flow designer.• Designed and developed multiple catalogues for end-user requests.• Deployed automated server application using application store.• Mobile application creation for support team and customer.• Made use of an automated test framework for new enhancements.• Implement HR Module and created catalogues for cases.• Used security operations module to check company vulnerability in company assets.

Bengaluru, Karnataka, India

• By-directional Integration to BMC Remedy for ITSM ticketing system.• Created a process flow to create Tickets in BMC Remedy once the ticket is created inServiceNow.• Created a process to update the ticket in the BMC Remedy once the ticket is updatedin ServiceNow.• Designed and developed multiple catalogues for end-user requests.• Automated data retrieval from 3rd party applications using Schedule Job Scripts.• Created Email Scripts for inbound and outbound email functions to automate thetickets.• Implemented transform maps to store the inbound excel /XML data in the table.• Maintained ITSM modules like Change, Incident, and Problems.• Customized and Formulated ACL, Server, and Client-side scripting.

Postgraduate Degree, Business And Information Systems Architecture, 4.1/4.2

Education record