Joined 2nd September 2024

Since 2018 was involved in employee engagement activities on a volunteering basis where motivated others to participate as well. Presented for 200+ sessions for Safety messages.Since Feb joined the HR team to handle employee engagement of a full time basis. Continued to spread the message of One TCS.

Started as a BPO associate then got promoted as a Team lead for 30 associates then joined RMG.Worked in RMG and handled over 5000 employees as a resource managerMotivated them to keep upskilling themselves every single day.Created a tracker for the sameInnovated a unique way to engage the unallocated and got them into a healthy competition to keep upskilling themselves. Took care of urgent project requirements by hiring of contractual staff. Executed interviews for the sameWas instrumental I identifying multiple fake online interviews which was one of the biggest challenge during the pandemicGot TTT certified and also cleared the Facilitation class. Also served under TATA ENGAGE for 3 months – as volunteer in 2019 June-Aug.

Learnt the art of Fraud detection.Got appreciated for the team building exercisesExcelled and got over 95% accuracyMet my targets 97% of the time

Handled calls for an telecom company. Gained knowledge of latest and yet to be launched Mobiles. Cross sold those mobiles andother plans to customers. Understood the various mobile plan structures and sold those too.

• Created a Brand that was unique and with the core value of being Animal friendly.• Kept accounts for the entire tenure and filed all returns on time.• Introduce the brand to the public via Ecommerce sites and exhibitions• Implemented new sales tracking system to evaluate current sales tactics and increase revenue • Developed new customer relationships and provided support for existing customers

• Acting Revenue Manager – handling the ticketing revenue & Airport cash• Revenue recognition and reconciliation• Direct reporting to the HOD Accounts• Duplicating the knowledge and skill to the juniors for their development & personal progress.• Coming up with new idea to improve the revenue accounting.• Suggesting new formats for MIS so that the management gets a better view of the revenue• Suggesting manpower planning for the accounts department• Job allocation to various staff as per their experience and capacity.• Also suggested appraisals and rotation of staff for their development• Gave monthly feedback to staff so as to keep them motivated and so that they have a clear vision about their achievements and failures. • Also suggested better layout of office to increase productivity based on concepts derived from well researched study materials & hurdles faced in the current set up.• Excelled in cash management by keep a daily track of the cash balances and making sure that no surplus is accumulated anywhere at the same time made sure that there was enough to take care of any emergencies. Or there were alternatives available for emergencies. • In extreme cases handled customer complaints with regards to their online payments.• Reconciliation of previous revenue• Worked on Tally 9, Aeropack, TTI and also coordinated with the software company in France for issues.Trained 40 juniors approx on excel to increase their productivity.Came up with out of the box solution for credit card reconciliation issues.Kept a lively environment by celebrating birthdays.Took interviews to hire new staff.

Provided customer service and support to high end clients.Gave valuable inputs and assisted in the construction of the CUSTOMER RELATION MANAGEMENT software Sent weekly, monthly, yearly reports.Attended trainings from improving high end customer servicing skills.Also assisted in meetings and seminars.Handled account openings for new clients.Actively participated in company cricket matches.

• Solely responsible for accounting for ancillary revenue for the airline company.• Compiling travel agent uploads data for refunds and incentives on a month to month basis.• Accounting and reconciliation of cash and petty cash balances at various airports and performing monthly bank reconciliations.• Streamlined the cash management process in the company through innovative inputs like minimum cash requirement project that got approved by the GM then and I also submitted the same for my PGDBA finance project.Also did a project for my PGDBA for airport cash management

• Worked as an executive for JP morgan credit card services for American customers• Gave regular inputs to improve the productivity of the team I was in and also got appreciated in the form of ‘Service Star’ for innovative thinking, coming up with inter team appreciation program & suggesting better calculation of the incentive for balance transfer.