An experience of over 30 years in the area of IT infrastructure management, which includes Service creation, Consulting and Project scoping, Presales Support, Technical support and Software Release Management.Currently serving as Country Head - India, responsible for end-to-end management of the offshore centers for providing Global services including Business development, Sales support and Delivery.As, Practice Director - Infrastructure Management Practice in Syntel was responsible for incubating new services/solutions related to Remote infrastructure management and excellence in Service delivery.As, General Manager – Service Delivery for GIMSO (Global Infrastructure Managed Services and Operations) division of Tata Communication, was responsible for transition and implementation for Managed Services (Datacenter Hosting and Messaging clients) and Management Infrastructure rollout for new IDCs across the globe. Also responsible for Capacity tracking and Feasibility Analysis of implementation of client solutions across IDCs.As Practice Head - System Integration Practice in Wipro led a team of specialists and Project Managers to design and implement infrastructure solution for clients and setting up Offshore Delivery Centers.As a Portfolio Analyst in Wipro, studied the clients Infrastructure Management operations and suggested areas that could be off-shored.Head - Center of Excellence for Technology Infrastructure Services in Wipro, which is responsible for tool evaluation, creating industry standard practices for infrastructure related services delivered by Wipro.Implemented and sustained a knowledge management initiative across the division and help create reusable components for knowledge base.Specialties: ITIL Version 3 Foundation CertifiedTBEM (Tata Business Excellence Model) auditorStanford University – Program Management Course ITIL Version 2 System Foundation Course on ITIL ProcessesTraining on Six Sigma Quality process