Manoj Yesodharan- Itil Email and Phone Number

Currently responsible for managing, maintaining, administrating and developing IT Infrastructure , Network Security , ERP and other business applications for the middle east branch of Istanbul Supermarkets.

Developed and implemented project plans, risk assessments and contingency plans while implementing monitoring, configuration management of several server operation systems such as Microsoft Windows NT & 2000 Servers.Proven skills in leading a team of systems administrators to manage servers and other computer system aspects of a company; configured and troubleshot software and hardware enhancements, application deployments and infrastructure up-grades.Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan for corporate clients.Installing and configuring Windows NT, Windows 2000 Professional, XP, Vista, Windows 7 and Server, Windows 2003, 2008 Server Operating Systems, Application Software, Anti-Viruses & HardwareProvided IT site services following the agreed service catalogue and service level agreementsCollaborated with the regional and global IT organization to maintain the IT service catalogue and IT Service level agreements in alignment with global / regional & site specific IT servicesProvided all assigned IT Service Operations tasks as assigned for the primary assigned site.Participated in local, regional, and global IT projects and coordinated roll-out of same on local site levelPerformed other duties as assigned based on business needsConformed with and abides by all regulations, policies, work procedures, instruction, and all safety rules.Traveled 15% on local, regional customer sites & support for Troubleshooting network related problems and implementing new hardware & software.

Ensuring execution of preventive maintenance of hardware, including schedules / shutdown maintenance to ensure trouble free and seamless operations.Handling the administration, installation of and configuration of operating systems and applications.Performing system administration and support on existing on Microsoft Windows NT & 2000 Servers.Implementing & troubleshooting of both work group & domain model networking and active directory service.