Manol Manolov Email and Phone Number

Owning and administrating applications that serves as main paymentapplication of the bank.*Performs application administration and maintenance of theapplication systems.*Troubleshoot and fix any issues on the application servers.*Making sure applications are working as expected and notransactions are lost/broken/corrupt.*Ensures incident and problem resolution within SLA parameters.*Working with big data and SQL on a daily basis.*Working under pressure with attention to details.As IT Owner:*Manages Release Calendar of the application systems providingbusiness services.*Propose improvements and optimizations of administration andmaintenance activities.*Carries out quality check before deployment of the releases inproduction.*Manages IT Vendors in regards of incident and problemresolution as well as system improvements and optimizations

I have worked as a Technical Specialist for Western Europe Education industry for Microsoft. The work was related to:• Grow the mindset of customers, partner, and Microsoft sales teams by bringing innovative ideas that showcase the case for change and Microsoft's unique value proposition for education.• Being the industry and technology expert that maps education customer scenarios and learning outcomes to a technical deployment plan. Enabling customers to digitally transform and succeed with their technical vision and goals.• Expanding strategic education customer relationships to drive impact and develop a multi-year Digital Transformation strategy• Delivering agreed outcomes with technical decision makers to influence buying decisions, architect, develop and deploy cloud-based solutions on Microsoft technologies• Leading technical and architectural Modern Classroom discussions with managed customers andlocal partnersStrong knowledge of: MS Teams, School Data Sync, Intune for education, Windows Autopilot

Provided high level premier support solutions for Microsoft Office 365products in English, more concretely- Troubleshooting MS Teams andSkype for Business. Additionally making sure communication is beingmade between Microsoft engineers and customer in order to providethe best support. Keeping high quality (more than 90%) on every callwith customer.-Communicating on a daily basis with Microsoft Engineers for richercustomer experience.-Taking full responsibility for the provided information and support.-Providing updates on a daily basis.-Delegating the workflow and processes.-High time management demand.-Strong troubleshooting capabilities.-Out of the box thinking.-Strong self-discipline.-Desire to achieve higher goals-Mentoring newcomers so that they are aware of all processes andwork.

-Converting raw data (mdd/ddf) into different tabular reports and analysis uneing Dimensions (mrScript basics).-Constant comunication woth the client in order to achieve over 95% quality.-Making QA of the data useing different sets of tools including DMquery(SQL), Excel, Survey Reporter and SPSS Statistics.

- Data processing and analyzing of automobile information for top EU markets(United Kingdom and Germany)- Creating/updating information in software product by IBM and keeping 98% quality- Searching specific automotive information.- Daily usage of Microsoft Office (Excel, Word, Power Point, Outlook) , IBM - Master Database Management Collaboration Server (MDM CS), SAP - time tracker tool, Atlassian's JIRA - issue and project tracking tool- Support the team with additional tasks given by the Senior Data Processing Assistant- Substitute and support of Senior Data Processing Assistant when he is out of the office.Daily, monthly analysis of team productivity, quality and effectiveness.Оrganize and distribute daily work that needs to be done in the most quick and qualitative way.Organize and coordinate internal trainings according to the needs of the team