Manolete Concepcion Email & Phone Number

San Francisco Bay Area

San Mateo, CA

Foster City

Oakland, California

• Responsible for Call Center, Network Operations Center and Change Management Support
• Manage multiple customer (external and internal) queues and cases for Tier 1 and Tier 2 support
• Supervise offshore team
• Incident and Event management
• Perform Implement Production Code Pushes and Change Control
• Direct liaison between customers, Tiers 2 and 3, and other departments, including DBAs, Networking, SAs

San Mateo, California

• Primary responsibilities were to keep people working! If there was a problem with their system (laptop/desktop/phone/smartphone/etc.) or a problem with one of the servers, I would be responsible to get it back into.
• Create and document key IT / Customer Support processes and procedures San Mateo, CA
• Maintain and update company phone system – programming and/or vendor communication
• Mobile device support – iOS, Good and Blackberry
• Handled all on-boarding, including account access, hardware provision and allocation, seating and more
• Troubleshoot and resolve hardware and software issues (connectivity, patches, access, etc.)

Redwood City, California

Maintain and update company phone system – programming, MOH, and/or vendor communicationTroubleshoot and resolve hardware and software issues (connectivity, patches, access, etc.)Responsible for new hire orientation, paperwork, and systems accessManage vendors and software licensing for all corporate softwareResponsible for managing and maintaining desktop.

South San Francisco, California

Desktop support for all departments, including assisting Web and Network Manager as neededMaintained and tracked office equipment: repair, replace and/or replenishRegistration Coordinator – Assisted in event registrations off and onsiteManaged client relationships, including handling accounting/purchasing issues and systems troubleshootingOversaw all.

 Specialized in Customer Service Scheduled drivers for North & South California Regions Responsible for over 200 existing accounts as well as closing Hot leads for California Supplied tracking/ordering and provisional IT support Managed A/R, A/P, Payroll, Collections, Medical, Dental, Vision, EDD

 Assisted supervisor and managers with daily production tasks  Responsible for G/L balancing - Cash, Suspense, Collections, Levies, DD & TD  Adjusted customer accounts Reviewed, analyzed, and audited all job functions and made streamline recommendations Directed adjustments and questions by branches to the appropriate support group

Drama And Dramatics/Theatre Arts, General

Liberal Arts And Sciences, General Studies And Humanities

High School

High School