Manolis Mathioudakis Email & Phone Number

London, Gb

London, England, United Kingdom

• Currently i am member of the core team responsible for the design, configuration and upgrade of the company's backbone and at the same time acting as a Level 3 escalations for more complex customer issues.• Working closely with the Provisioning and Sales team for various projects and solutions • Implementing various management solutions providing to the team more tools when it comes to troubleshooting and monitoring (oxidized , Graylogs & Nfsen ) • Liaising with other Providers to… Show more • Currently i am member of the core team responsible for the design, configuration and upgrade of the company's backbone and at the same time acting as a Level 3 escalations for more complex customer issues.• Working closely with the Provisioning and Sales team for various projects and solutions • Implementing various management solutions providing to the team more tools when it comes to troubleshooting and monitoring (oxidized , Graylogs & Nfsen ) • Liaising with other Providers to resolve complex routing issues • Working with multiple vendors but mainly focused in Juniper and Cisco • Providing training to the team Show less

50 Leman St, London E1 8Hq, Uk

• Manage IP addressing for multiple network environments.• Configure routing protocols (BGP, OSPF) in order to provide end to end connectivity between different clients and resources.• Implement security policies on Firewalls (FortiGate, Juniper SSG/SRX, Cisco ASA)• Monitoring our internal infrastructure (MPLS, Servers)• Planning, configuration and troubleshoot of site-to-site VPNs• Provisioning network equipment for new customers and do changes in our internal network when… Show more • Manage IP addressing for multiple network environments.• Configure routing protocols (BGP, OSPF) in order to provide end to end connectivity between different clients and resources.• Implement security policies on Firewalls (FortiGate, Juniper SSG/SRX, Cisco ASA)• Monitoring our internal infrastructure (MPLS, Servers)• Planning, configuration and troubleshoot of site-to-site VPNs• Provisioning network equipment for new customers and do changes in our internal network when was necessary (Cisco, Juniper , Brocade)• Co-ordination of planned works on the operational network, ensuring they are carried out in a controlled, timely manner with minimum service downtime.• Technical liaison with other groups involved in the delivery of service, including external suppliers and third party maintenance organisations to improve performance and resolve service downtime and network problems Show less

50 Leman St, London E1 8Hq, Uk

• Liaising with customers and 3rd party vendors for troubleshooting and resolve network and voice issues.• Monitoring our internal network and infrastructure.• Configure new users for voice request through Mitel and Asterisk platforms.

High Wycombe Hp11 2El,United Kingdom

• We provide help desk support to Burberry users for Europe and USA.• I am responsible to troubleshooting network problems with connectivity issues. Also I manage a lot of problems such as Wi-Fi, PC, ipad, iphone, printer issues and accessing problems from the server to the system.• I am responsible for escalating issues in different departments inside and outside the company.• Liaise with 3 rd party Vendors in order to escalate and fix different kind of issues.• When is… Show more • We provide help desk support to Burberry users for Europe and USA.• I am responsible to troubleshooting network problems with connectivity issues. Also I manage a lot of problems such as Wi-Fi, PC, ipad, iphone, printer issues and accessing problems from the server to the system.• I am responsible for escalating issues in different departments inside and outside the company.• Liaise with 3 rd party Vendors in order to escalate and fix different kind of issues.• When is needed i am dealing with the Queue Management. Show less

Athnens

▪Responsible for troubleshooting inbound and outbound calls for retail customers to the biggest Internet Service Provider(ISP) in Greece. ▪Responsible for troubleshooting voice and internet connection problems mostly for retail customers.

Greece, Milos

▪ Responsible for providing in depth, high-level technical onsite, support to both customers and end users▪ Installation and maintenance network equipment (Lan, Wan)▪ Wi-Fi and internet installation and support▪ Help desk support to customers computer equipment(Laptop, Tablets)▪ Responsible for hardware and software support to end user computer and Laptop

Greece

My specialty was Presidential Guard at the President Palace, I learned after hard training to standing totally still up to three hours, so I can tell that if I want something, with a lot of work and insistence, I can do anything.

Milos, Cyclades

▪ I was working as a waiter in a bar-cafe and i had the ability to communicate effectively with the customers and provide them what they need for.▪ Responsible for making of bar-cafe order supplies.▪ Ability to facing effectively customers complaints.▪Responsible for administration of bar-cafe Access points, PC, and Network Equipment.

Athens

▪ Installation of new projects▪ Installation network equipment and end user devices (PC, Ipphone, e.t.c.)▪ Router and switch setup and configuration (Cisco Router & Switches)▪ Maintenance and repair network equipment▪ Setting from the beginning a bank branch in that has to do with network and IT equipment▪ Support and troubleshooting end user devices

Bachelor, Computer Science & Telecommunications Engineering, 6.50

Activities and Societies: Thesis:Cisco SDM & Network Implementation (2013), Grade of graduation project 8

Technological Education