Head Of Bank Analytics And Campaign Management
CurrentLeading the data analytics and campaign management functions at NBG, being responsible for the design and implementation of data analytics strategy, management of analytics projects and the implementation of the campaign management strategy.Selected accomplishments:• Leverage data and advanced analytics to identify cross-sell opportunities and design highly targeted campaigns that generated incremental revenues within NBG Retail Banking business. Significantly improved “in branch”… Show more Leading the data analytics and campaign management functions at NBG, being responsible for the design and implementation of data analytics strategy, management of analytics projects and the implementation of the campaign management strategy.Selected accomplishments:• Leverage data and advanced analytics to identify cross-sell opportunities and design highly targeted campaigns that generated incremental revenues within NBG Retail Banking business. Significantly improved “in branch” customer engagement by launching a “Next Best offer” mechanism that provided data-driven sales opportunities to branch staff. • Significantly reduced customer attrition rate by applying anti-attrition strategies based on predictive models on customer and product level.• Drove transformation agenda to enhance enterprise data and analytics capabilities by designing new analytics organizational and operating model to embed advanced analytics into every aspect of the bank’s business.• Setup an enterprise wide campaign management infrastructure allowing NBG to design and execute multi-channel personalized customer communication strategies. Show less