Manolya Ozcan Email & Phone Number

- Coffeeinit is a media production company.- Coffeeinit analyzes, doctors, develops, translates, and prepares clients’ script/synopsis/story/film/TV show projects for investors.- Founded the company.- Managed client relationships.- Managed and prioritized backlog following Lean Start up Approach and Agile Methodology.- Created and optimized the global and local customer success strategy.- Handled communication with the team, live meetings, email correspondence, reporting.- Managed marketing planning and actions.- Planned quarterly budgets of the department.- Created the competitor analysis and action plans of the company.- Managed the invoicing and payment to the clients’ structure.- Kept the team up to date with changes and developments of products, services, and procedures.- Optimized the workflow.

- Glovo is an on-demand delivery platform. Company is Barcelona based tech start-up that is transforming the way consumers access local goods, enabling anyone to get nearly any product delivered in less than 60 minutes. https://glovoapp.com- Glovo got €115 Million to beef up it’s on demand delivery business on July 2018.- Managed and directed the Account Management Team.- Managed and prioritized backlog following Lean Start up Approach and Agile Methodology.- Worked closely with HQ to set the Turkish market strategy based on the feedbacks and reviews of clients.- Had key role on launching in Turkey.- Created and optimized the global customer success strategy.- Monitored, trained, and guided the team, provided them guidance to coach, motivated, and leaded them to use optimum performance.- Collaborated with the team to accomplish all daily tasks on-time.- Handled communication with the team, live meetings, email correspondence, reporting.- Managed Key Accounts with the team and created the retention strategies of the Turkish Market.- Managed In-store marketing plannings and actions.- Reported to directly GM of Turkey and Regional Partner Operation Director in HQ.- Planned quarterly budgets of the department.- Created the competitor analysis and action plans of the department.- Managed the invoicing and payment to the clients structure.- Kept the team up to date with changes and developments of products, services, and procedures.- Optimized the workflow between related departments.- Had interviews and be on top of the hiring processes of the Account Management department.- Was responsible of the retention and relationship of the clients.- On-boarded and activated 150+ restaurants.

Dubai, United Arab Emirates

- Officerock is an online office supply company in the United Arab Emirates. Wamda capital is one of the investors of the company and the company aims to offer end to end business supply solutions for office supplies in the United Arab Emirates.- Sales and field marketing management.- Client relationship.- Analyzed competition - strategies, partners, promotions, performance with reports and created the clients's strategies.- Reported to CEO directly.

Dubai, United Arab Emirates

- Partner/Shareholder of Insider.- Managed and prioritized backlog following Lean Start up Approach and Agile Methodology.- Worked closely with the Product Teams to set the global product strategy and roadmap based on the feedbacks and reviews of clients and analysis of the customer success team.- Created and optimized the global customer success strategy.- Managed a team of 14 from different regions. - Monitored, trained, and guided the team, provided them guidance to coach, motivated, and leaded them to use optimum performance.- Collaborated with the team to accomplish all daily tasks on-time.- Handled communication with the team, live meetings, email correspondence, reporting.- Kept the team up to date with changes and developments of products, services, and procedures.

Istanbul, Turkey

- Insider is a digital experience delivery platform for marketers.- Insider is trusted by over 200 businesses across various industries including Toyota, AVIS, Media Markt, Lenovo, GNC, MasterCard, BBVA, Delivery Hero, Fiat, Carrefour, Ticketmaster, Air Arabia, Tune Hotels, Dominos, McDonalds, Avon and CNN.- Key account management.- Problem solving, client relationship.- Analyzed competition - strategies, partners, promotions, performance with reports and created the clients's strategies monthly basis.- Directed the regional account management team.- Created the regional account management team's targets and strategies monthly basis.

Istanbul, Turkey

- Uniyemek.com is a online food delivery business which mainly targets university students.- More than 2000 orders daily has been delievered in 5 biggest cities in Turkey such as Istanbul and Ankara with a team of 20.- Uniyemek became second biggest player in the Market in less than 2 years.- Developed the strategic business plan.- Monitored performance of team in terms of restaurant acquisition, promotions, campaigns, account management, market research.- Communicated and attend meetings with major accounts.- Acquired key accounts.- Analyzed competition - strategies, partners, promotions, performance with reports.- Managed a team of 8.- Monitored, trained, and guided the team, provided them guidance to coach, motivated, and leaded them to use optimum performance.- Handled communication with the team, live meetings, email correspondence, reporting.- Kept the team up to date with changes and developments of products, services, and procedures.- Analyzed and reported the team target's completing.- As Operations Manager, worked closely with Product, Marketing and Sales teams.