Manon Mathieu Email & Phone Number

Biarritz

- Stock Flow Management: stock transfers, receipt of goods, and order tracking. Organized regular inventories and optimized logistics processes to ensure efficient operations.- Training and Support: Conducted comprehensive training for new employees across all workstations. - Retail Operations: Promoted exclusive services and proactively managed after-sales service. Merchandised windows to enhance visual and commercial impact.- Remote Sales: Managed remote sales including email… Show more - Stock Flow Management: stock transfers, receipt of goods, and order tracking. Organized regular inventories and optimized logistics processes to ensure efficient operations.- Training and Support: Conducted comprehensive training for new employees across all workstations. - Retail Operations: Promoted exclusive services and proactively managed after-sales service. Merchandised windows to enhance visual and commercial impact.- Remote Sales: Managed remote sales including email correspondence and customer support in French and English. Monitored the complete customer journey from initial inquiry to product delivery and retention, resolving issues with a customer-oriented and performance-driven approach.- VIC Support: Offered and personalized exclusive pieces for Very Important Clients (VICs), managed follow-ups, and adhered strictly to annual quotas set by Goyard.- Sales Administration: Prepared and managed international shipments, entered invoices (including VAT/excluding VAT), handled customs fees, and tracked payments and shipping processes.- Sales Analysis and Supply Chain : Performed detailed sales analysis to adjust stock levels based on product cycles, continuously optimized supply flows to enhance commercial performance.- Tools and Software: Utilized Salesforce, Cegid, and Microsoft Office Suite (Excel, Word, PowerPoint, Teams) for various operational tasks.- Performance Tracking: Monitored KPIs to ensure achievement of monthly individual and team goals (sales revenue, service rate). Achieved ambitious targets through a rigorous and results-focused approach.- Developed Skills: Demonstrated strong organizational abilities, adaptability, responsiveness, and versatility. Gained expertise in managing and tracking short- and long-term projects. Maintained resilience to overcome challenges and meet objectives. Show less

Biarritz, Nouvelle-Aquitaine, France

- Advertising and Campaigns: Created advertising materials and managed promotional campaigns to drive brand visibility and engagement.- Commercial Performance: Analyzed market trends, recommended pricing strategies, and monitored sales performance to ensure commercial success.- Commercial Offers: Developed and implemented compelling commercial offers to attract and retain customers.- Merchandising: Provided recommendations for effective merchandising placements to optimize store… Show more - Advertising and Campaigns: Created advertising materials and managed promotional campaigns to drive brand visibility and engagement.- Commercial Performance: Analyzed market trends, recommended pricing strategies, and monitored sales performance to ensure commercial success.- Commercial Offers: Developed and implemented compelling commercial offers to attract and retain customers.- Merchandising: Provided recommendations for effective merchandising placements to optimize store layout and product visibility.- Digital Strategy: Established and executed the company's digital strategy, including website creation and management, integration of user-focused services, and oversight of online advertising campaigns (Google Ads, Facebook Ads, etc.). Optimized performance through KPI analysis.- Social Media Management and CRM: Managed social media channels and customer relationships to maximize engagement and loyalty. Created engaging content to enhance the brand's digital presence.- Performance Monitoring: Developed dashboards and tracked KPIs to optimize business activities and drive performance improvements.- Event and Promotional Strategy: Designed and executed events, promotional offers, and in-store activities to boost customer acquisition and retention. Managed projects from initial brief to post-campaign performance analysis. Show less

Ville De Paris, Île-De-France, France

- Customer Experience: Crafted and delivered an exceptional Hermès customer experience through effective storytelling and personalized service.- Brand Loyalty: Worked on enhancing customer loyalty to both the Hermès brand and the store.- Perfume Expertise

Paris

- Performance Management: Regularly assessed team performance using dashboards, performance reviews, and key indicators. - Customer Experience: Delivered an immersive Serge Lutens experience through storytelling and exceptional service.- Benchmarking and Analysis: Conducted monthly benchmarking of in-store promotions and maintained competitive intelligence.- Reporting: Provided weekly and monthly reports to track progress and inform strategy.

Suisse

- Assembled automatic watch movements with technical expertise in watchmaking.- Performed T0 assembly (preparation of base plates and bridges for movement and gear train/chronometer).- Conducted T1 assembly (installation of mechanisms, gear train, anchor lifting, precise manual oiling and greasing, calendar mechanism, chronometer, balance wheel, and oscillating weight).- Disassembled mechanisms, performed cleaning and chemical treatment, and reassembled with fine adjustments.-… Show more - Assembled automatic watch movements with technical expertise in watchmaking.- Performed T0 assembly (preparation of base plates and bridges for movement and gear train/chronometer).- Conducted T1 assembly (installation of mechanisms, gear train, anchor lifting, precise manual oiling and greasing, calendar mechanism, chronometer, balance wheel, and oscillating weight).- Disassembled mechanisms, performed cleaning and chemical treatment, and reassembled with fine adjustments.- Executed thorough quality control checks (complete inspections).- Operated specialized machinery for oiling, greasing, measuring Swiss anchor escapements, stone measurements, balance wheel inspection, adjustment, and both classic and fluorescent binocular microscopes.- Conducted quality control checks and after-sales service (SAV). Show less

Besançon, Franche-Comté, France

- Managed team responsibilities, including scheduling and performance reviews.- Achieved commercial objectives based on key store performance indicators.- Provided expert advice in jewelry and watch sales.- Delivered customer services such as ear piercing, tax refunds, leather strap and watch battery replacements, and after-sales services.- Oversaw stock management and customer order processing.- Executed merchandising and visual display strategies to enhance in-store… Show more - Managed team responsibilities, including scheduling and performance reviews.- Achieved commercial objectives based on key store performance indicators.- Provided expert advice in jewelry and watch sales.- Delivered customer services such as ear piercing, tax refunds, leather strap and watch battery replacements, and after-sales services.- Oversaw stock management and customer order processing.- Executed merchandising and visual display strategies to enhance in-store presentation. Show less

Développeur Web, Web Page, Digital/Multimedia And Information Resources Design

Master Marketing Du Luxe, Marketing

Certification Responsable De Secteur Pour Marque Ou Enseigne Mode & Beauté

Bts, Management Des Unités Commerciales

Baccalauréat Professionnel, Esthétique Cosmétique Parfumerie