Responsibility:• In charge of all groups booking requests, private events and special dinners• Corporate Account Management and Development • Implement tools to reach out and find new customers, develop and maintain all customer relationship, expand customers database with marketing and promotional offers to boost the sales• Monthly analysis of the business sales and prepare sales targets• Standard Bookkeeping duties from daily invoices filing and organisation of current food and beverage supplier• All Standard HR duties: hire, train, support and motivate new and current employees to strive for quality and success in their duties while providing highest standard of food and service.• Sales reports and Beverage inventory, ordering and stock control• Daily procedure of price / stock negotiation with suppliers • In charge of all monthly payments towards suppliers • Staff Schedule and management of the monthly payroll

Responsibility:• Staff Management Floor and Bar ( ~10 employees) :o Coordinate the operation of the restaurant during scheduled shift to ensure a good quality service (briefing, coordination and feedback)o Responsible for the basic HR missions: define the roster, recruit, train and motivate the team. • Prepare sales reports at the end of the shift.• Analyse and plan restaurant sales levels and profitability.• Process group booking requests: quotation, negotiation and organization. • Maintain high standards of quality control, hygiene, and health and safety.• Customer’s management: meet and greet the customer, develop customer relationship, build customer’s loyalty, respond to customer complaints. • Check beverage’s stock level and order supplies.Skills developed: management, operational skills, problem solving.

Responsibility: Within the Conference & Banqueting Department:• Processed incoming requests: determining needs of the customers, defining availability and rates.• Follow-up on demands, site visits, negotiation of rates and GTC until signing of the contract.• Materialized 47% of the incoming requests.• Average time to confirm a group: 27 days from the request date.• Analysed the weekly business and figures of the 4 coming months.• Field coordination for specific groups (accommodation and banqueting): organisation, coordination, invoicing, follow- up for groups such as L’Oreal, Total, Exxon Mobil, Venezuelan Presidential Delegation• Generated 1.6M€ over 13 months for a 13 months period (march 2013 to mid-april 2014)• Corporate Account Management and Development (HelmsBriscoe, L Oreal...)Skills developed: sales abilities, revenue management (quotation), prioritization

Responsibility: Within the Catering Department for the Palais des Congrès de Paris:• Implementation of prospection tools to find new customers and follow up on former.• Assistance on quotation, organization and follow up of major event on the Palais des Congrès.• Management of symposiums: quotation, contract, follow up on payment, organization, coordination and billing. Skills developed : Prospection abilities

Responsibility: In charge of last minute events (D-30).• Commercial proposal, contract, payment, organization, coordination, invoicing, follow- up.• Assistant to 3 events- coordinators for daily tasks: menu edition, rooming-list, revenue follow-up, activity follow-up, hoarding of meeting rooms.Skills developed: professionalism, organization.

• Employees management: follow-up on medical visits, integration of new employees, payroll : system input of the variables elements • Recruitment: edition of job offers, resume selection, telephone interview.• Internal communication : Newsletter, information billboard.Skills developed :Knowledge of the hospitality industry.