Manon Hamann Email & Phone Number

Chiang Mai, Province De Chiang Mai, Thaïlande

- Define, collect and analyze recruitment needs - Contribute to the sourcing strategy (recruitment website, social networks, Linkedin Recruiter, etc.)- Hunt for talent by doing outreach on different recruitment channels- Select and qualify applications by video (Skype, Zoom etc.)- Conduct recruitment interviews and prepare summaries for internal managers - Ensure the follow-up and optimization of the integration of new employees- Manage personnel administration (contract, insurance, work permits)- Maintain social cohesion within the company

- Write articles in French for the Youtube Channel “Lebonchoix”- Write short chat stories in French for the mobile application “Addict”- Translate articles from Spanish to French for the website “Reviewbox” - Translate blog posts and the content of the website “Love for Life” from English to French - Translate contents of the mobile applications “Ling”, “Vocly”, “Translate me” from English to French- Teach French language to beginners and advanced students on Preply

Chiang Mai, Thailand

- First point of contact in case of questions and problems from international guests (especially Chinese and Thai guests) - Ensure an outstanding service by answering all enquiries and handling complaints - Welcome the guests for the check-in and check-out- Offer assistance (e.g. order a car, a trip or rent a motorbike) - Answering reviews from guests on Tripadvisor and Booking - Answering to reservation and information request emails - Handling the Facebook page

Chiangmai, Thailand

- First point of contact in case of questions and problems of agents and customers- Actively encourage, support and motivate the team to exceed its potential and achieve its goals- Regular feedback and fresh-up with team members- Organising team meetings- Role-playing games in interviews to hire new candidates- Establish and ensure that agents' schedules are respected

Suresnes

- Managing 70 major accounts in France (Kuehne - Nagel, Keolis, DPD, Prosegur, Mercedes Benz, CAT, FM logistic, Delisle, SGS, Soufflet, Aldi, etc.)Revenues in 2015: 25 million euros- Helping to develop responses to public and private national tenders- Administrative management of the life of the KEY ACCOUNTS portfolio (opening business relationships, training on analytical tools, litigation management)- Financial risk management (recovery/guarantee application/collective proceedings/monitoring of compliance with outstanding assets- Customers/prospects' appointments- Writing, updating and disseminating internal procedures

Région De Paris , France

- Answering phone calls, emails from customers who need information regarding childcare services, sending quotes and calling the prospects in order to make them sign a contract (conversion rate : 40%)- Providing feedback regarding the performance of the agency in terms of sales (+65% rise in sales since 2014)- Handling litigation, administrative and billing issues

Région De Paris , France

- Answering phone calls, emails from different Business Units working for L' Oréal, Michelin, Marionnaud, Schneider Electric regarding POS issues (identify problems and solve them)- Organizing call -confer ences with European business units, preparing customer meetings, research and gathering information from customers and competitors- Establishing customers' feedback reporting (customers’ satisfaction survey) and financial reporting

Région De Toulouse , France

- Analyzing the radio communication market and establishing competitive diagnosis- Phone and email prospecting to develop business in the USA, Canada and South Africa- Communicating the company’s products to the prospects (pre-signing of a €1,000,000 contract)

Toulouse

- Animating a national commercial challenge gathering different Orange agencies (rank of the South-West agency: 3rd/7)- Establishing strategic business development projects to develop sales (rise of sales in 50 Orange stores)- Organizing a seminar gathering 150 Orange managers to create social cohesion before the launch of the national challenge

Rillieux-La-Pape

- Positioning, market research- Price quotation- Prospecting to develop business in Europe, US & Asia (callings / mailings)

Master 2 (M2), International Business

Master 2 (M2), International Business/Trade/Commerce

Master, spécialité International Business Programme “Grande Ecole”, école accréditée AACSB, AMBA & EQUIS

Master 1, International Business/Trade/Commerce

International negotiation Statistics Entrepreneurship management International Organization Behavior and Communication Chinese courses.

Licence, Foreign Languages And Literatures, General, Mention

English and Chinese languages and civilisations Marketing Statistics Public and private law Prospecting Informatics Administration.