Manon Roussel Email & Phone Number

• Establish project schedule & participate in development of implementation plan;• Request & implement corrective actions to recover project schedule;• Interface with internal and external collaborators on plans and technical aspects (Conduct workshops and meetings to agree on a plan and goals).• Manage high-profile and high visibility projects to secure Operations;• Work in a cross-functional environment, dealing with all levels of management;• Develop processes, tools, methodologies and strategies to track and achieve the business objectives;• Lead governance meetings amongst different stakeholders to track implementation of established plans.• Support implementation of communication strategies;• Act as focal for distribution of information through their dedicated functional team;

• Participate in analyzing the feasibility of customer requests for Operations (P&O, RFQ) • Manage change according to the BA processes (P&O, RFQ)• Represent Operations in different meetings (Change Board, MCG governance, spec’ing meetings)• Define, prepare, implement and harmonize methods processes related to change management• Identify opportunities to eliminate non-value added and optimize processes• Create, align and track deliverables and ensure compliance with the various schedules• Ensure project visibility at the governance• Conduct workshops and meetings to agree on a plan and goals• Participate in continuous improvement through the achieving excellence system

•Create, reconcile and analyze invoices for, but not limited to, the Customer Response Center (Parts Express, Interim Lift and Mobile Repair Team), Field Service Administration, Customer Liaison Pilot and Regional Support Offices related items,•Work closely with other department and analyze billing information, reconcile to data and research/resolve discrepancies,•Develop new methods and procedures for controlling as well as clearly defined objectives and individual tasks/steps for the various regions and functions.•Analyze interfaces to other systems and assess their impact. Introduce, coordinate and monitor the implementation process of individual systems where required.•Analyze and prepare monthly governance reporting on forecast accuracy based on SAP data.•Support data mining and data analysis required by internal and external stakeholders.•Participate in the development and implementation of all system tools required for the team to achieve desired forecasting objectives efficiently and effectively.•Lead and participate in analysis that support processes related to the invoicing status.•Support cost reduction/revenue generation initiatives through the analysis of relevant data, development of action plan recommendations, and project management of activities in order to meet KPIs.•Respond to customer inquiries and resolve any billing/invoicing issues,•Create and provide status on Purchase Order,•Determine the priority order of the execution of work according to emergency and different timelines,

•Responsible to process invoices related to salary and expense, •Manage a group in-box in order to reply to all ad-hocs questions that the Field Service Representatives may have,•Issue all billing requests, goodwill and warranty claim relating to work done by a European Engineering Mobile Response Team,•Identify geographic situation of new International employees and make sure that have access to a corporate credit card and an travel profile,•Work on various internal projects (including but not limited to Service Level Agreement),•Update and action various request and databases,•Create process event to contribute to the team’s continuous improvement.

Montreal, Canada Area

Responsible to process employee's vacation requests, inform employees about the products offered as well as Blue Pass policy. Answer all employee requests made by email, phone or in person and work with the other agents.

Montreal, Canada Area

Travel agent assisting customer group with travel arrangements. Help client choose and research many destinations to find more convenient and best suitable for client needs. Book tickets and make reservations. Provide customer support to client through out the reservation and until vacation return.

Diploma Of College Studies, Tourism And Travel Services Management

College Diploma, Human Sciences - Administration Profile

High School/Secondary Diplomas And Certificates