Mark Norris Email & Phone Number

San Francisco Bay Area

Lead the vision, strategy and the development of an integrated payment acceptance, risk and identity decisioning platform to reduce cost of ownership of duplicate capabilities through a shared services platform while creating value in enabling new use cases and revenue opportunities

San Francisco Bay Area

Responsible for overall strategic engagement and operational account management, technical product support and solutioning, implementation, project management, and business optimization for CyberSource and Authorize.Net clients globally through onboarding, activation and ongoing support needs.

San Francisco Bay Area

VP of Global acceptance and processing for CyberSource. Transformed how the business thinks, manages and integrates with integrated software vendors for the benefit of partners andmerchants to develop a more seamless payment experience. Led a large team of Product Managers to oversee newly consolidated shared services and laid the foundation for a new acceptance platform.

Greater Denver Area

Head of Product Management for TSYS Merchant Acquiring and TSYS Merchant Payment Processing Solutions. Lead product for all merchant and partner eCommerce, mPOS and POS acceptance and processing solutions.

San Francisco Bay Area

Led the Global Product Management function for both Authorize.net (Small Business Merchants) and CyberSource (Enterprise Merchants).Initiated modernization of APIs, merchant underwriting, on-boarding tools, merchant and partner portals, reporting and analytics. Streamlined merchant boarding for Authorize.Net in order to increase attach and conversion ratesRevamped the Developer experience, tools and payment assets to remain competitive in the payments ecosystemLead product strategic shift from legacy eCommerce to multi-channel digital payments solutions, enabling client payment needs across retail POS, mobile (mPOS and In-App), and eCommerce

San Francisco Bay Area

Launched Visa Checkout's (Visa’s Digital Wallet) initial developer program in November 2011 establishing a developer center with inline documentation, sandbox, and testing tools, enabling merchants to integrate to Visa Checkout purchase and reporting APIs, and issuers to pre-provision cardholder’s accounts.Launched Visa Checkout Merchant Services under a beta program May 2012Responsible for the product management and strategic direction of Visa’s PlaySpan white labeled payments solution for digital commerce. Platform supported virtual currency management, micro-transaction digital commerce, merchandising, storefront, traditional card based digital commerce payments, 85+ international alternative payment methods, subscriptions, offer and coupon management/redemption.

San Francisco Bay Area

Launched Visa’s initial developer program (https://developer.visa.com), with Visa’s first public APIs developed for digital money transfer.

San Francisco Bay Area

Managed Product Development for Visa’s P2P money transfer. Oversaw core network enhancements to expand money movement use cases beyond P2P to support B2C. Developed Managed Service for issuer P2P web and mobile B2C money transfer.

San Francisco Bay Area

Managed Product Development for Visa’s card benefit system (Visa FeatureSelect). Oversaw integration of systems into 3rd party servicing call centers for consumer phone (IVR and live Agent support).

San Francisco Bay Area

Implemented Compuware’s Changepoint PSA, an ERP solution for professional services automation.

San Francisco Bay Area

Responsible for Schwab’s B2C Option Center and B2B Stock Plan Manager eCommerce products through Schwab's Equity Award Center.

London, United Kingdom

Managed development for debt collection and recovery solution; Debt Manager - Highly scalable debt collection and recovery business rules processing engine, integrated call-center and case management. London Bridge Software was acquired by Fair Isaacs in 2004.