Manos Arkas Email & Phone Number

Heraklion, Gr

Athens, Attiki, Greece

Responsible for business development, product development & operations development a) for digital applications for branches, for managing customer onboarding automations & processes (i.e., product provisioning & KYC) via BPM systems, as well as b) for digital customer onboarding web & mobile apps for new customers. Responsible for the digitization strategy of operations & process for branches. Connecting the dots in digital transformation in banking & finance, out of comfort zones.

Athens, Attiki, Greece

Senior consultant for digital banking projects and strategies, being responsible for building & managing business analysis teams, as well managing business analysis projects for mobile banking ecosystems & applications.

Athens, Greece

Responsible for managing all presales lifecycle, for providing banking & product expertise, as well as solution blueprints. Founded in 1990, Profile Software is a leading international solutions provider for the Banking & Investment Management industries. The company has a presence in Europe, the Middle East, America, Asia and Africa, delivering innovative solutions to both start-ups & established banking & finance institutions, through direct communication or a reliable partners network.

Athens, Greece

From December 2019 up to January 2022, I had been assigned the Product Management role of core banking products for NETCOMPANY-INTRASOFT, Banking & Finance Division as a Senior Product Manager, being responsible for the product development, and the roadmap, globally, of banking & finance products (PROFITS® Core Banking System, Digital Channels, Peripheral Software Applications), having a key role in presales activities, and in the development of third-party synergies, such as synergies with other software providers, fintech companies etc., as well as being the product owner of 'new age' innovative products, such as AI software applications for banking & finance.

Key role to bring into reality the strategy for mobile banking apps.

Athens, Greece

Athens, Greece

Athens, Greece

Responsible for:1) mBanking Web Application (New UI & Infrastracture).2) eBanking Web Application (New UI & Infrastracture).3) eBanking Logistics & Services (New Infrastracture & Enchancements, B2B Tools).4) New automations & services in payments systems.

Athens, Greece

Looks after all aspects of electronic bankng products and e-business within CPB Bank. Responsible for defining the long term strategy of new e-products, re-defining the strategy of existing e-products, managing research and development and expressing deeply all details and needs in product roadmaps.Responsible for:1) eInvoicing Cross-Banking Project.2) mBanking Native Apps for iOS, Android OS, BlackBerry OS.3) mBanking Web Application (New UI & Infrastracture).4) eBanking Web Application (New UI & Infrastracture).5) eBanking Logistics & Services (New Infrastracture & Enchancements, B2B Tools).6) New automations & services in payments systems.

Athens, Greece

Responsible for:1) eInvoicing Cross-Banking Project (Project Manager representing MEB in HBA sessions & workshops).2) mBanking Native Apps for iPhone(s) Project (Project Manager).3) mBanking Native Apps for BlackBerry(ies) Project (Project Manager).4) mBanking Web Application Project (New UI & Infrastracture) (Project Manager).5) eBanking Web Application (New UI & Infrastracture) (Member of the Project Management Team).6) DIAS SA new automations & strategies in payments systems (Project Manager).

Athens, Greece

Responsible for:1) Project & Product Manager of several electronic banking ongoing projects.2) Monitoring and organizing the daily operations workflow3) Monitoring and organizing the monthly and yearly ISO reports and processes.

1) October 2009 - March 2010:GENIKI e-Banking & GENIKI e-Cards become green ! I was very happy to be the Chief Project Manager of this project ! You will soon discover why ! My role in this project: Chief Project Manager.2) September 2009 - December 2010:e-Services Advanced Security Project (managed by SG Group accross EU) > The project aims to strengthen the security of all GENIKI Bank's e-Services. My role in the project: Project Manager.3) March 2009 - September 2009:Development & implementation of a new e-Service Channel (GENIKI e-Cards) > A new special, internet based service for the service of credit cards' holders. My role in the project: Chief Project Manager.4) May 2009 - June 2009:Credit Card's Network Connectivity Project > The target of this project was to set up a new network among several vendors for the support of credit cards' operations. My role in the project: Chief Project Manager.5) March 2009:Evaluation of commercial potentials for the procurement of new e-Tokens (otp generators only) & gap analysis.6) January 2009 - March 2009:Enhancement of e-Banking Authentication Methods (OTP Integration) > The target of this project was to integrate otp authentication method in e-Banking's multi authentication mechanism. My role in the project: Chief Project Manager.7) August 2008 - December 2008:e-Banking TroubleShooting Phase > The target of this project was to eliminate troubles deriving from past developments. My role in the project: Chief Project Manager.8) September 2007 – April 2007:e-Banking Phase III Implementation > The target of this project was also to enhance e-Banking channel with new functionalities (such as view of new products, new payments, new administrational privileges etc). My role in the project: Project Manager.

1) November 2006 – September 2007:e-Banking Phase II Implementation > The target of this project was to enhance e-Banking channel with new functionalities (such as view of new products, new payments, new administrational privileges etc). My (project management) role in the project was such as follows:* Managed different stages of project life cycle.* Shaped and scoped project to meet requirements.* Managed communication with other departments.* Coordination of int & ext resources related to the project.* Trained and supported key users.2) November 2006 – September 2007:Phone Tool Implementation > The target of this project was to provide GENIKI Bank's Call Centre with a tool to operate transactions with the Bank's Clients by phone. My role in the project: Project Manager (as described in key points above).

Major Responsibilities:1) Business Development of e-Banking channel:By the end of April 2004 GENIKI e-Banking had been already implemented and merely tested (UAT), an was about to be deployed to production. By that time my responsibilities were:* UAT of implemented functionality, spot and correct malfunctions.* Training of Bank's Network (Branches & Divisions)* Development of Operations & Logistics policies/procedures.* Coordination of second level Cutomer Service.* Establish new business processes.2) Business Development of Commercial WebSite of GENIKI Bank (update content, redesigning study etc).3) Business Development of Cash Management Systems (for Large Clients) of Societe Generale in GENIKI Bank.

1) Head of e-Banking Customer Service Group:Responsible for a (20 employees) team that provided expert customer service & light operation tasks regarding e-Banking Service (high experienced customer service on commercial & transactional issues & operations support). My basic responsibilities were:* Specification & coordination of daily & monthly workflows.* Specification & coordination of daily & monthly responsibilities.* Evaluation of monthly & annual performance & goals of team.* Reporting to top management.* Management of training & rotation of team.

Athens, Attiki, Greece

Responsible for direct communication with web banking customers (inbound calls), handling various issues related to web banking functionalities, processes and operations.

Athens, Attiki, Greece

Responsible for direct communication with phone banking customers (inbound calls), handling various issues related to phone banking transactions, especially related to local stock market transactions.

1) Major Responsibilities:Daily balancing of incoming cashflows, detection of factitious money and relevant reporting to Bank Of Greece.

Athens, Attiki, Greece

Khalkidhiki, Central Macedonia, Greece