Manouska Van Vlijmen-Ramroep Email & Phone Number

Bodegraven, Zh, Nl

Bodegraven, Zh, Nl

Herzogenaurach, Bavaria, De

In this role I am heading up the Head Office team within the Europe SCM (Supply Chain Management) team.Currently, I am entrusted with the responsibility of establishing, implementing, and managing an operating model that ensures the effective and efficient operations supporting the SVP SCM EU and the SCM EU Senior Management Team.In my role, I influence and manage adhoc issue resolution, coordinate solutions across functions, and support the evolution of strategic initiatives jointly with the Senior Management Team. I am also responsible for fostering the right culture within the team and ensuring all People & Culture topics are well taken care of. I am line manager to 1 FTE.

Herzogenaurach, Bavaria, De

As interim Senior Director Digital Strategy & Programs I was leading the team and stepping into the senior management team reporting directly to the senior vice president of Global COE & EU. Next to leading my own pillar (as described below) I also had accountability over the Programs Delivery and Market Insight & Business Development pillars.

Herzogenaurach, Bavaria, De

In this role I was heading up the Head Office & Strategy Execution pillar within the Digital Programs team. I drove and continuously evolved the Strategic planning & execution framework for EU eCOM, in close collaboration with the Global Digital Strategy & Transformation team. Next to that I led and ran the Head Office to SVP EU eCom & Global COE, meeting the goal of keeping the SVP informed on all important topics needed to drive the business (strategic and trading). I was line manager to 2 FTE.

Herzogenaurach, Bavaria, De

In this role I was responsible for adidas eCom projects that are of strategical importance to the company, I helped drive the strategic execution framework and ensured collaboration between the market and global organisation.Between May 2020 and October 2020 I was fully focused on establishing the adidas Gift Cards in the organisation creating a solid product pillar from an operational, organisational and commercial point of view.

Herzogenaurach, Bavaria, De

In this role I was responsible for integrating new partners on the Partner Program (for both adidas and Reebok). I was responsible for clear requirements, ensure quality and a timely delivery in the onboarding of new partners across Western Europe. I worked closely together with various departments such as Partner Program Business Development, Master Data, IT and Partner Program Account Management.

Hilversum, Noord-Holland, Nl

I was responsible for coordinating international ecom/omnichannel projects. From implementing Track & Trace for all countries to optimizing omnichannel services like Click & Collect and Order in Store or launching the Hunkemoller brand in new countries (new country webshops).I have ensured the best possible solution for customer and company, kept track of planning and budget and made sure both internal and external stakeholders were aligned and informed.

Amsterdam Zuidoost, Nl

I was responsible for creating concepts that enable customer self-service in every touchpoint, guaranteeing a seamless interaction going back and forth between on- and offline touchpoints (omnichannel). I was product owner and therefore responsible for the long and short term vision, strategy, roadmap and backlog. I worked closely with the User Experience department, colleague product owners and IT scrum teams in order to release new features rapidly and consistently.

Amsterdam Zuidoost, Nl

I was responsible for creating a vision, strategy and roadmap for the online channels regarding customer contact. I translated business needs to concepts that are valuable for both customers and ING, such as the Inbox on both ‘Mijn ING’ and the ‘ING Bankieren App’, the educational iOS and Android app FameGame and rebuilding a lead generation tool (Kies uw Banker) to angular. It was my responsibility to guard customer satisfaction and user friendly interaction in every concept and implementation. I worked closely with the User Experience department and IT Scrum teams in order to successfully implement these concepts (via Scrum).

At Reputy Europe, a label of RapidSugar specialised in email deliverability, I was responsible for developing current client relations, bringing in new business and I advised on every aspect of email deliverability: technical and non-technical, as well as bringing in new business. I was the key contact between clients and the team. I was responsible for keeping deadlines and keeping track of on going internal and external projects.

Costa Mesa, Ca, Us

At Experian CheetahMail I was responsible for various tasks: campaign setup, consultancy, HTMLdevelopment, reporting and support.

Den Haag, Zuid-Holland, Nl

Graduation study at Stichting ICTU. I have done research on how to make GIS (Graphical Information Systems) accessible.

Core Credential Of Readiness

Bachelor In Ict, Graphical Design & Media Technology, Grafimediatechnologie, Usability, Webdesign

Natuur & Gezondheid