Marc Nova Email & Phone Number

Prague, Czechia

Prague, Czechia

As Customer Success Manager at AutoRABIT my role is to deliver exceptional customer experience and value, in several languages, to a diverse portfolio of clients and partners across the EMEA region.Our mission is to have a deep understanding of how to best help our customers simplify and automate how they do business, by providing the right tools, support.

Led the launch of virtual city tours during the COVID-19 pandemic, sustaining revenue and providing exclusive client experiences. Delivered training demos and updates, maximizing client value and driving new B2B opportunities through leadership training and team-building solutions.

Barcelona, Catalonia, Spain

Built strong client relationships that drove successful cross-selling and strengthened brand image, contributing to significant revenue growth. Collaborated with internal teams to proactively resolve issues and enhance the sales process by identifying and addressing client needs.

Rio De Janeiro Area, Brazil

Joined PSA Peugeot Citroën in 2011, holding various HR roles. By 2014, transitioned to Marketing Coordinator for Central and South America, supporting PSA importers and managing the Peugeot brand. Later expanded responsibilities to include Citroën and DS brands, driving regional marketing initiatives

Rio De Janeiro Area, Brazil

Implemented new HR tools (DISC, LinkedIn, Elancers, KornFerry) and conducted benchmarks to optimize processes. Developed protocols for intern and disability programs, preventing fines and preserving 850 intern positions. Built and maintained strong relationships with stakeholders, from program administrators to C-level executives.

Brazil

Led headhunting strategy workshops and streamlined HR processes, reducing executive search costs by 40% over two years.

Brazil

Standardized Recruitment Process Outsourcing (RPO) strategies for the Brazilian market. Trained and supported new recruiters for SAP, ensuring consistent and high-quality talent ac

London, United Kingdom

Led global quality control initiatives for Pepsi across Europe, Asia, and Latin America.Managed a team of 120 quality testers in 50 countries, improving team performance and ensuring audit and training consistency.Implemented robust processes and standards that enhanced product quality globally, leading to the renewal of the Pepsi Fountain Project contract.

London, United Kingdom

Managed debt collection for international clients, including litigation processes, communicating in English, French, Spanish, and Portuguese