My Responsibilities:•Worked with Technology alliances & relations with IT projects. •Provided training for sales persons on the software and hardware and on the optimal sales approaches to the customers•Combine technology and technical competence with management and leadership, strategic thinking and software engineering skills. •Worked with the latest software solutions developed by reputed companies around the world like; Toshiba (Singapore), Tele Dynamics (Malaysia), Redmap (Australia) and YSoft SafeQ (Czech Republic). •Created and adapting sales and marketing material in collaboration with marketing department specialists, and participating actively in all sorts of marketing activities, like seminars, road-shows, customer events etc.•Acting as the contact person in specific partner related and technical questions as well as general reporting and communication•Trained engineers for solving technical problems and optimizing devices•Supervise testing team in a big project and provided guidance in complex issues•Attended meetings and seminars with potential clients and Training employees for the troubleshooting of software and giving knowledge about advanced technologies.•Responsible for the introduction of products to partners and customers.

My Responsibilities:•Contact was regularly with the partner and parent companies to support clients effectively.•Prepared documents and reports and did research for solution sector and share idea to implement them with the team to generate business faster.•Reported project manager about project progress and technical specification to increase efficiency. My tasks:•Consultations, installations and configurations of TOSHIBA e-Solutions software and hardware, assemblies and connections at customer and partner site•The second and third level technical support (e-mail, phone calls, on-site support)•Advisory and escalations channel for first level technical support•Troubleshooting, incident and problem analysis, software testing •Cooperation with development team• Training and presentations for partners, customers and internal departments•Building and sustaining a relationship as the primary technical contact for partners •Delivery of the highest level of satisfaction with the services offered by the company