- Effectively managed the order and account management of internal and key external accounts: Retailers, distributors, and shop-in-shops, overseeing all outbound in the EMEA region from the PO creation to its delivery- Receipted inbound shipments from our US warehouse and suppliers to our EMEA 3PL’s, ensuring accuracy is reflected on the system and any discrepancies are investigated- Liaising with the commercial, IT, global supply chain, and distributors to ensure proper order synchronization on the system and to resolve any order queries.- Supported the credit & accounts team to resolve billing queries, credit holds, pricing authorisations and returns- Supported the demand planning team to ensure we have the latest forecasts and analyzing any areas of improvement or foresee supply challenges- Use of EDI and NetSuite to upload for order, product & inventory management

- Build and nurture relationships with key brick & online retailers ensuring Estee Lauder is front of mind in retailer considerations- Main point of contact for retailer queries in relation to purchase orders, product catalogues, set up of codes, new product launches, and any other adhoc requests- Managed and tracked orders, returns, and samples to and from DC’s, and stores- Weekly/monthly reporting and presentations on KPI’s and representing the brand in business meetings- Analysing sales trends to identify strong/weak products & highlight opportunities to improve performance- Use of SAP and Power BI to extract and analyse data to understand current sales VS targets and KPI’s

- Responsible for the allocation, distribution and delivery of product to stores, international partners and the digital platform across two brands (Burton Menswear London and Miss Selfridge)- Preparing and providing forecasts of the logistics, control and performance of stock to key stakeholders. i.e, DC management team, head of merchandising, branch merchandising and planning- Managing the distribution center’s intake, dispatch and stock holding levels to meet target KPI’s, whilst reviewing procedures on a regular basis to ensure maximum efficiency is met within budget- Monitored the flow of vehicles and inventory by using web-based information systems to track specific vehicles or shipping containers- Adjusting strategies and processes to respond effectively to global affairs which affect our supply chain- Provide ongoing analysis and data reports regarding delivery processes and transportation costs to the wider business

- Building strong client relationships and providing extensive product knowledge- Providing an exceptional level of client service experience by exceeding their expectations and discovering their needs- Meeting and exceeding KPI targets and sales on a monthly basis- Contributed to other store activities such as stock room duties and visual merchandising

- Remediating audit issues and providing quality assurance testing. - Mitigating IT risk and providing actions to reduce risk fix forward. - Obtaining and consolidating MI and data from various sources to evidence the effectiveness of controls. - Engaging with IT stakeholders to manage queries, providing policy guidance and support. - Assisting the service request team, providing support to understand and redesign processes. - Focusing on user access management using active directory and other key insurance applications (OpenGI)- Project management office duties and assisting project managers in ensuring project life-cycle demands are met - Understanding how third party applications and the usage of the cloud allows varying types of risks to arise, and to execute procedures to mitigate these risks.- Assisting the IT Procurement team in raising requisitions and handling supplier management- Working closely with suppliers to understand contract terms, renewal and terminations- In the process of creating a cyber risk hub, to act as a cyber-security central point for all Towergate estate users

- Providing a high standard of customer service and support by dealing with daily customer retail queries- Thorough understanding of current trends in fashion and applying this knowledge to different types of customers. - Dealing with cash registers including cashing up at the close of business day. - Understanding customer needs and keeping customer focus. - Engaging in various tasks to value varying types of fashion interpretation.