Working as a business analyst in this three-month internship program has truly helped me to recognize my SFIA skill. Here are the list of my SFIA skills: Business Analysis (BUAN): Deliberate examination, investigation, survey and documentation of all or part of a business as far as business capacities and cycles. I can identify the data utilized and the information on which the data is basic. Define the requirements for further developing cycles and frameworks, lowering costs, improving maintainability, and calculating possible commercial benefits.Identifies potential benefits, and available options for consideration. Works with clients/users in defining acceptance tests.Business process management (DTAN): Examine and plans corporate operations; determines alternative solutions for utilizing new technology and computerization. Create graphical representations of business cycles to aid in comprehension and planning. Examine the feasibility of business process changes and proposes new approaches. Data modelling and design (DTAN)Examine business information requirements and employs data analysis, planning, displaying, and quality assurance procedures to build out, update, or maintain information structures and their related components (substance depictions, relationship portrayals, characteristic definitions). Provide advice and direction to data set architects and those who work with data structures and related components.

• Maintaining a positive, empathetic, and professional attitude toward customers always.• Responding promptly to customer inquiries.• Communicating with customers.• Acknowledging and resolving customer complaints.• Processing orders, forms, applications, and requests.• Keeping records of customer interactions, transactions, comments, and complaints.• Communicating and coordinating with colleagues as necessary.• Ensure customer satisfaction and provide professional customer support.

• Team leader • Perform management's duties when the manager is absent • Health and safety • Quality checks • Managing cash counter and operating the till.• Maintaining cash account, receipts, and payments, invoices.• Sales handling and reporting the same to the manager.• Providing service to customers about their requirements, queries & complaints.• Supervision for the smooth functioning of the workplace.