Revenue Growth & Retention: Instrumental in driving global revenue growth by managing and scaling client budgets, ensuring high retention rates, and identifying up-selling and cross-selling opportunities.1. Client Success: Delivered seamless onboarding experiences, fostering strong client relationships through ongoing communication and strategic account management.2. Collaboration: Partnered closely with product, sales, and client teams to align goals, maintain transparency, and provide tailored solutions.3. Data-Driven Insights: Worked with data and machine learning models to optimize advertising performance, providing actionable insights through detailed reporting and delivery analysis.4. Problem Solving: Provided technical support, troubleshooting product-related issues to enhance customer satisfaction and trust.5. Client Advocacy: Influenced Bigabid's strategy by advocating for client needs, creating impactful case studies, and conducting surveys and reviews.6. Creative Projects: Managed creative initiatives, including UGC (user-generated content) campaigns and geo-targeted testing, delivering measurable results.Notable Achievements:- Spearheaded UGC and geo-targeted advertising tests, leading to a significant increase in campaign ROI for mobile advertising clients.- Identified scalable solutions for international mobile advertising challenges, driving consistent revenue growth.- Enhanced customer advocacy through compelling case studies and product reviews, strengthening brand credibility.

Conducting and organize account reviews on a regular basis to evaluate product service performance and clientsobjectives ensuring to advise and drive towards KPI & SLA’s• Manage and facilitate new, removed and relocated equipment through embed Service Improvement Plans whereappropriate• Regular site presence to build and maintain strong relationships to ensure the client feels the value of theCustomer Relationship Team support structure and slashing the implementation of the customer operational setup process by reviewing and analysing Device Utilisation Reports• MACD Management – monitoring & managing Asset Inventory• Project Manage to provide end-user training and agreeing key deliverables with clients at the beginning viaunderstanding the scope of work and it’s value; creating robust project plans for both implementation andresources phases for new proposals plans.• Increase client retention by improving service delivery and constantly improving efficiency/reliability of the fleet• Utilise strong communication, negotiation and organisational skills to manage feedback from both internal andexternal perspective in a timely fashion• Bespoke service reviews, helping client identify best practice, highlight areas for cost reduction and create clientpolicies• Manage and activate day-to-day promotional activities, operation and administrative requirements across thedepartment, providing a point of contact and resolution to clients.• Key point of contact for the planning, implementation and performance of marketing campaigns managing andco-ordinating both internal departments and external partners/clients.• Working with clients at an operational level while monitoring SLA’s are met and processes adhered to pro-actively escalate issues• Pipeline reports and weekly analysis ensuring the project/campaign is delivering against agreed commercialforecast.