Manpreet Kour

Manpreet Kour Email and Phone Number

Cloud Security Specialist | Technical Lead at Zscaler @ Zscaler
san jose, california, united states
Manpreet Kour's Location
Chandigarh, India, India
About Manpreet Kour

I am a dedicated and results-driven professional with a proven track record of over 8 years in the fields of Network Security, Cloud Security, and Cybersecurity.Professional Highlights:Critical Escalations: Known for efficiently managing and resolving critical escalations, earning recognition from senior leadership.Team Leadership: Lead and mentor a talented team to deliver prompt and effective solutions to customer issues.Engaged in numerous successful Proof of Concept (PoC) and Proof of Value (PoV) initiatives, stepping in whenever customers require tailored solutions. Technical Proficiencies:Security Technologies: CASB, DLP, IPS, Sandboxing, Threat Protection, Malware/Spyware Protection.Networking Protocols: Zero Trust network exchange, IPSEC, TLS, TCP/IP.Cloud Solutions: SAAS.Other: Linux, Shell Scripting, API , Wireshark

Manpreet Kour's Current Company Details
Zscaler

Zscaler

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Cloud Security Specialist | Technical Lead at Zscaler
san jose, california, united states
Website:
zscaler.com
Employees:
2374
Manpreet Kour Work Experience Details
  • Zscaler
    Technical Lead
    Zscaler Jan 2023 - Present
    Mohali
    As a Technical Lead at Zscaler, I am entrusted with spearheading a dynamic team, providing technical guidance, and ensuring seamless resolution of complex issues. My role encompasses a range of responsibilities aimed at optimizing team performance and delivering exceptional results.Key Achievements and Responsibilities:Team Leadership and Technical Support:Lead a talented team, fostering a collaborative environment for addressing technical issues and escalations.Act as a mentor, providing guidance to team members, and ensuring their continuous professional development.Prioritize and resolve Priority 1 issues swiftly, ensuring minimal impact on operations and client satisfaction.High Priority Escalations:Personally handle high-priority escalations, demonstrating a hands-on approach to problem-solving and ensuring timely resolutions.Maintain a proactive stance in identifying potential escalations, implementing preemptive measures to mitigate risks.Training and Skill Development:Devise and implement comprehensive training programs for the team, focusing on enhancing technical expertise and overall performance.Foster a culture of continuous learning, ensuring that the team remains at the forefront of industry trends and developments.Knowledge Sharing through Articles:Contribute regularly to the team's knowledge base by creating insightful articles on emerging technologies, best practices, and troubleshooting techniques.Enhance team efficiency by distilling complex technical concepts into accessible and informative articles.Achievements Highlights:Successfully led the team through critical technical challenges, resulting in a notable reduction in resolution times for Priority 1 issues.Received commendations for exceptional handling of high-priority escalations, contributing to increased customer satisfaction.Implemented training initiatives that significantly improved team members' technical proficiency, reflected in enhanced project outcomes.
  • Zscaler
    Escalation Engineer
    Zscaler Apr 2021 - Dec 2022
  • Zscaler
    Product Support Engineer Iii
    Zscaler Jun 2019 - Mar 2021
  • Sonicwall Inc.
    Enterprise Technical Support Analyst
    Sonicwall Inc. Apr 2017 - Jun 2019
  • Dell Sonicwall
    Enterprise Technical Support Senior Associate
    Dell Sonicwall Jul 2016 - Mar 2017
  • Dell Sonicwall
    Network Support Engineer Ii
    Dell Sonicwall Oct 2015 - Jun 2016

Manpreet Kour Education Details

Frequently Asked Questions about Manpreet Kour

What company does Manpreet Kour work for?

Manpreet Kour works for Zscaler

What is Manpreet Kour's role at the current company?

Manpreet Kour's current role is Cloud Security Specialist | Technical Lead at Zscaler.

What schools did Manpreet Kour attend?

Manpreet Kour attended Mbs College Of Engg. & Technology, Army Public School (Aps).

Who are Manpreet Kour's colleagues?

Manpreet Kour's colleagues are Gorang Joshi, Manik Budhwani, Akshay Yelmar, Pankaj Choudhary, Sai Kishore Tummalapalli, Rahul Sharma, Ishwari Bakshi.

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