Manpreet Patel Email & Phone Number

London, GB

City Of London, England, United Kingdom

• Guide clients with technology to succeed through advice, procurement and services across three key IT priorities: Hybrid Infrastructure, Digital Workspace, Cyber Security.
• Ensure that the best solutions are provided to our clients, through our 200+ market leading vendors across the globe.
• Work with architects to deliver bespoke solutions for complex needs.
• Analyse technology market drivers, developing robust strategies to enhance business growth.
• Build and maintain lasting relationships with clients, always making time to understand their needs and business goals.

Canary Wharf, London

• Driving Growth Strategies | Forging Profitable Partnerships | Delivering Sales ExcellenceKey Achievements:
• Achieved an increase in new partnership opportunities, fuelled by extensive market research
• Developed and executed sales strategies that led to substantial business growth
• Contributed to revenue growth, by crafting persuasive business plans, sales pitches, and presentations
• Consistently exceeded sales forecasts, by proactively pursuing targets
• Cultivated strong client relationships, through tailored solutions, resulting in repeat business Skills & Expertise:

Canary Wharf, London

• Driving Financial Success | Building Client Relationships | Analysing Market TrendsKey Achievements:
• Contributed to the growth of the UK's top 1% of financial planning experts demonstrating a dedication to excellence
• Identified and engaged new potential clients, through comprehensive market research
• Established and nurtured strong client relationships, leading to client satisfaction and repeat business
• Enhanced marketing strategies, by analysing sales data for more effective campaigns
• Provided valuable insights, by reviewing investment vehicles and portfolios to optimise clients' financial plans

• Inspired and developed a Store team of 30FTE+ colleagues, including Assistant Store Managers.
• Coached and developed colleagues, through their training and competency scheme
• Represented the Store through being a member of the local Chamber of Commerce, building relationships with key stakeholders within the community
• Conducted effective one-to-ones, ensuring effective colleague development
• Strong complaint handling for complex customer complaints, ensuring customer experience remains excellent through making every wrong right.
• Supported the Regional Retail Manager with delivering regional training, supporting with meeting performance and service goals

• Supported and developed a team of 15FTE+ colleagues
• Supported the Store Manager to lead, coach and motivate the team on service delivery
• Co-ordinated team schedules, ensuring sufficient staff coverage
• Completed monthly one-to-ones with my team, nurturing and developing colleague development and performance
• Quality assured the Store’s Risk, ensuring that processes and procedures have been adhered to correctly
• Managed monetary operations, including cash ordering and remitting

• Nurtured and developed a team of 14FTE+ colleagues, including Team Leaders, for the largest contact centre in the company
• Co-ordinated team schedules, ensuring sufficient staff coverage
• Completed monthly one-to-ones with my team, ensuring colleague development and performance
• Quality assured calls, ensuring strong service delivery standardsHandled Manager calls where necessary, ensuring strong communication skills and complaint handling
• Assisted the Site Manager, with performance delivery and operational duties
• Analysed and reported on Site performance data, developing strategies and goals

• Inspired and supported a team of 10FTE+ colleagues, including Deputy Branch Managers
• Evaluated employee performance and developed individuals, through monthly reviews
• Recognised and rewarded employee achievements, encouraging excellence in service
• Created and updated business plans to continuously develop the branch and service delivery
• Conducted weekly sales and operations meetings
• Strong risk and regulatory adherence, demonstrated in the branch’s operational procedures

• Undertook financial reviews, identifying appropriate products and services to meet client needs
• Recognised and referred to specialists where necessary, i.e. business consultants
• Supported clients meet goals, through facilitating lending and maximising tax efficient savings growth
• Proactively implemented and promoted sales campaigns
• Conducted prospecting and outbound care calls to grow and maintain client relationships
• Exceeded sales targets and KPIs, championing delivery within the South West region

• Front-line customer service management, dealing with enquiries or complaints
• Covered multi-departments, ensuring seamless service delivery
• Maintained and delivering strong product knowledge
• Supported colleagues with providing a delighting shopping experience
• Delivered and promoted seasonal sales campaigns
• Maintained store displays, replenishing stock and reporting product inventory