- Partnered with IT and product leadership to driveand manage solution development process andensure product team understands direction andvision.- Translated features into user stories within team'sbacklog while managing, ranking, and prioritizingthis backlog to reflect stakeholder's requirements.- Established user story acceptance criteria andrefined stories and backlog with Scrum teams.- Actively manage requirements traceability forimpact and coverage analysis.- Applied Agile methods and processes topromote disciplined and transparent projectmanagement process.

• Responsible for elicitation, analysis and documentation of business, stakeholder, solution and transition requirements for an assigned program.• Work closely with Product Owners and other SME’s to understand business and technology strategies, develop domain knowledge and to foster reuse and continuity of that knowledge across all projects enabling the program.• Partners with internal and external development and technology delivery organizations; prioritizing their dependencies on the BA to ensure successful delivery of solutions.• Actively manages requirements traceability for impact and coverage analysis.• Proactive approach to identification and articulation of issues, presentation of solutions and options, and, where appropriate, definition of path towards resolution.

• Initial requirement gathering from the Business users, Requirement analysis, feasibility analysis and preparation of proposal/RFP/RFI documents.• Converting requirements to functional diagrams and workflows.• Ensuring software requirement synchronization with Business process and guidelines. • Providing functional consultancy to Business users for better solution to their requirement and considering company’s initiative for complete digitalization of the current eMortgage system.• Critical Vendor Document Management, Vendor Management and effective cost negotiation for best proposals (in loop with top level management).• Collaborate with Audit staff and Audit Supervisor to promote team performance.• Preparing DR checklist, planning DR activity and documenting test logs with Individual system architecture documents.• Providing end-user training to users at branches and HO.

-Engage client to gather software requirements/ business rules, and ensure alignment with development team. -Translate stakeholder requirements into over different tangible deliverables such as functional specifications, use cases, user stories, workflow/ process diagrams, data flow/ data model diagrams. -Identify and reconcile errors in client data to ensure accurate business requirements. -Draft and maintain business requirements and align them with functional and technical requirements. -Facilitate monthly meetings with clients to document requirements and explore potential solutions.

- Provided support for AT&T Uverse customers for internet connectivity including dial-up, DSL and TV modem connections. - Support of Voice over IP solution including being initial point of contact for all new VoIP customers, ensuring information is correctly entered into the system, troubleshooting of VoIP terminal adapters over the phone and through remote support. Troubleshooting various AT&T dedicated Modems for TV, Internet and VoiP services.