Monitor fraud detection software and review events for suspected fraud as well as monitoring reports for fraudulent activity. Conduct analysis on application, client, account and transnational data to develop strategies to improve fraud detection while balancing the impact to operations and legitimate clients.• Formalized a method for processing indemnities which has led to more timely retrieval of funds from other financial institutions in turn decreasing departmental losses• Created reports and rules, using SQL, for fraud monitoring systems to detect and review potentially fraudulent accounts and events which led to an increase in fraudulent transaction detection• Completed reporting by creating a dashboard using SQL and PowerBI to highlight the monthly and weekly statistics• Explored data in a variety of ways and across multiple visualizations using PowerBI. Strategic expertise in data collection, analysis and visualization

Processed teller transactions for members including servicing client accounts, managing safe deposit box payments, cashing checks, accepting loan payments, balancing cash drawers and correcting discrepancies. Identified and pursued crossselling opportunities with existing and new members.• Designed and executed a process to monitor mutual funds to educate members of their current financial status and bridged the gap between Members and advisors which resulted in increased mutual fund related revenue and increased member loyalty• Exceeded sales targets by presenting members with strong product knowledge resulting in increased financial literacy and in turn revenue for the branch• Supported financial advisors and relationship managers by understanding Member needs and referring to the appropriate services in order to retain and grow business