Manpreet Kaur Email & Phone Number

Bengaluru, Ka, In

Hyderabad, Telangana, India

✅Acted as a central hub for incoming requests, utilizing ServiceNow, mailboxes, and other tools to prioritize and allocate tasks.✅Promoted clear communication by promptly responding to customer and supplier inquiries regarding order status, changes, and invoice updates.✅Championed process improvement initiatives, identifying automation opportunities and collaborating with stakeholders to reduce turnaround times.✅Maintained and monitored team inboxes, ensuring timely responses and adherence to Service Level Agreements (SLAs).✅Adhered to strict SOPs, implementing change management protocols and ensuring quarterly sign-offs.Skills & Expertise:✅ServiceNow, Mailbox Management.✅Communication & Customer Service✅Process Improvement & Automation✅Problem-Solving & Critical Thinking✅Teamwork & Collaboration✅Strong Attention to Detail✅Time Management & Organization

Worked as Graphic Designer in a start-up called NOLO. Created design for promotional web graphics, letterhead, flyers, banners, and posters.

Worked with this amazing team as a social media manager for 3 months and have learnt a lot about content and its marketing. I have been doing research on current benchmark trends and audience preferences, designing and implementing social media strategy to align with business goals, generating, editing, publishing and sharing engaging content daily, monitoring SEO and web traffic metrics and also looking over the weekly analytics, and collaborating with other teams, like marketing, sales and customer service to ensure brand consistency, communicating with followers, responding to queries in a timely manner and monitoring customer reviews.

Designed the full UX for a cryptocurrency website.Created wireframes, site maps, process flows, and other design documentation;Developed features to enhance the user experience.Built reusable code for future use.Optimized web pages for maximum speed and scalability.Converted Figma design to a responsive website using ReactJS, Javascript, HTML, CSS, and Bootstrap.Worked on API calls and login authentication

Worked as Graphic Designer in a start-up called upscmocktests from December 2020 to June 2021. Created design for promotional web graphics, letterhead, flyers, banners, posters, invitations and other advertising and marketing materials. Assisted with the social media marketing and maintaining the account.

Worked in a team of 2 as Graphic Designer at Panya from May 2020 to August 2020. Created design for promotional web graphics, letterhead, flyers, banners, posters, invitations and other advertising and marketing materials. Assisted with other graphic design, photo editing and social media handling if needed.

Master Of Computer Applications - Mca

Bca, Computer Programming, Specific Applications, Cgpa 9.5

Aissce, Science, 64%

Aisse, 89.6%