Manpreet Sandhu Email & Phone Number

Nepean, Ontario, Canada

• Enhanced Service Quality: Led a team of 5 customer service representatives, achieving a 75% increase in customer satisfaction.
• Optimized Operations: Streamlined daily operations and implemented process improvements, resulting in boost in operational efficiency and reduced training time for new hires by 30%.
• Performance Monitoring: Analyzed performance metrics, such as call responses and resolution rates, improving service efficiency by 25% and resolved customer complaints 2x faster.
• Team Development: Conducted training and managed scheduling, maintained optimal staff coverage and fostering a collaborative environment, which enhanced team morale and led to 80% increase in productivity.

North York, Ontario, Canada

• Provided exceptional customer service by assisting 200-300 customers daily with transactions, product inquiries and resolving issues leading to 99% customer satisfaction.
• Efficiently managed Point-of-Sale transactions, including cash handling, credit cards processing, balancing registers with 100% accuracy during each shift.
• Maintained product knowledge across all store departments, advising customers on promotions, new products and ensuring shelves were well-stocked and organized.
• Supported store operations by completing daily tasks as inventory management, restocking and maintaining cleanliness, improving store efficiency by almost 25-30%.

Richmond Hill, Ontario, Canada

• Operated and maintained robotic welding cells to produce high-quality automotive parts for cars and trucks, ensuring precision and adherence to strict industry standards.
• Executed welding processes including MIG, TIG and spot welding achieving 75% reduction in defect rates and contributing to the production of over 500 units daily.
• Collaborated and engineering and quality control teams to troubleshoot and resolve welding issues, improving overall production efficiency and reducing downtime by 80%.
• Adhered to safety protocols and conducted routine inspections of welding cells, contributing to a zero-accident work environment and compliance with OHSA regulations.