Manpreet Sandhu Email & Phone Number

Nepean, Ontario, Canada

•Enhanced Service Quality: Led a team of 5 customer service representatives, achieving a 75% increase in customer satisfaction.•Optimized Operations: Streamlined daily operations and implemented process improvements, resulting in boost in operational efficiency and reduced training time for new hires by 30%.•Performance Monitoring: Analyzed performance metrics, such as call responses and resolution rates, improving service efficiency by 25% and resolved customer complaints 2x faster.•Team Development: Conducted training and managed scheduling, maintained optimal staff coverage and fostering a collaborative environment, which enhanced team morale and led to 80% increase in productivity.

North York, Ontario, Canada

•Provided exceptional customer service by assisting 200-300 customers daily with transactions, product inquiries and resolving issues leading to 99% customer satisfaction.•Efficiently managed Point-of-Sale transactions, including cash handling, credit cards processing, balancing registers with 100% accuracy during each shift.•Maintained product knowledge across all store departments, advising customers on promotions, new products and ensuring shelves were well-stocked and organized.•Supported store operations by completing daily tasks as inventory management, restocking and maintaining cleanliness, improving store efficiency by almost 25-30%.

Richmond Hill, Ontario, Canada

•Operated and maintained robotic welding cells to produce high-quality automotive parts for cars and trucks, ensuring precision and adherence to strict industry standards. •Executed welding processes including MIG, TIG and spot welding achieving 75% reduction in defect rates and contributing to the production of over 500 units daily.•Collaborated and engineering and quality control teams to troubleshoot and resolve welding issues, improving overall production efficiency and reducing downtime by 80%.•Adhered to safety protocols and conducted routine inspections of welding cells, contributing to a zero-accident work environment and compliance with OHSA regulations.