Manpreet Kaur Email & Phone Number

Adelaide, South Australia, Australia

✅ Troubleshot and resolved product build issues using paperless JD Enterprise software, raising tickets to the IT help desk and following up until closure. ✅ Achieved a high satisfaction rating for picking the highest number of orders, increasing the OWR (Over work rate) for the company by 10%.✅ Trained new warehouse staff in the effective handling of materials, significantly reducing accidents by 40%. ✅ Prepared and reconciled month end reports using excel sheet,… Show more ✅ Troubleshot and resolved product build issues using paperless JD Enterprise software, raising tickets to the IT help desk and following up until closure. ✅ Achieved a high satisfaction rating for picking the highest number of orders, increasing the OWR (Over work rate) for the company by 10%.✅ Trained new warehouse staff in the effective handling of materials, significantly reducing accidents by 40%. ✅ Prepared and reconciled month end reports using excel sheet, ensuring accuracy of profit and loss statements and data entry. Show less

Melbourne, Victoria, Australia

✅ Provided top-notch customer service support to an average of 40 customers daily, ensuring prompt and accurate resolution of inquiries and processing of transactions. ✅ Assisted clients with follow-up appointments, guiding them through the completion of necessary forms and applications for visa purposes, resulting in a 20% increase in customer satisfaction scores.✅ Utilised strong communication and negotiation skills to handle refund requests and merchandise exchanges, improving the… Show more ✅ Provided top-notch customer service support to an average of 40 customers daily, ensuring prompt and accurate resolution of inquiries and processing of transactions. ✅ Assisted clients with follow-up appointments, guiding them through the completion of necessary forms and applications for visa purposes, resulting in a 20% increase in customer satisfaction scores.✅ Utilised strong communication and negotiation skills to handle refund requests and merchandise exchanges, improving the first-call resolution rate by 15%✅ Maintained meticulous records of client data using Excel, improving data accuracy and accessibility for future reference and reporting. Show less

Melbourne, Victoria, Australia

✅ Performed configuration, installation, testing and troubleshooting of PCs, VPNs, software and hardware systems using root cause analysis techniques to minimise the reoccurrence of issues. ✅ Managed network infrastructure, including CISCO switches and routers, performing regular maintenance and updates to ensure optimal performance and network stability. Proactively managed user accounts using SCCM, granting appropriate access rights and permissions to staff and students… Show more ✅ Performed configuration, installation, testing and troubleshooting of PCs, VPNs, software and hardware systems using root cause analysis techniques to minimise the reoccurrence of issues. ✅ Managed network infrastructure, including CISCO switches and routers, performing regular maintenance and updates to ensure optimal performance and network stability. Proactively managed user accounts using SCCM, granting appropriate access rights and permissions to staff and students, ensuring seamless system accessibility and data security. ✅ Developed comprehensive end-user manuals, FAQs IT policy documentation which resulted in reducing 1stlevel of incidents by 7% and end-user knowledge.✅ Developed scripts using PHP to automate configuration and backup tasks, saving 2 hours of manual work per day. Show less

Professional Year

Bachelor Of Networking And Operating Systems., Information Technology, High Distinction

Diploma Of Network Security