Manpreet Khanna Email & Phone Number

Winnipeg, Canada Area

• Worked on user Provisioning Hosted Broadsoft PBX • Administered Asterisk PBX and Linux scripting• Worked on Avaya IP office Provisioning, Programming, Commissioning and maintaining • Worked on Provisioning Adtran L2 and L3 switches and setting the devices at client site

Toronto, Canada Area

• Tested and Studied the behavior of Voice over IP Signaling and Call Control methods• Configured Asterisk Open Source VoIP solution, Asterisk Voicemail and IVR• Worked on CUCM, CME and troubleshoot issues• Configured Routers, Switches and firewalls (ASA 5505 and ASA 5520)• Implemented switch span and analyzing Telnet and SSH, Switch Port Security• Practical experience on NAT, packet filtering, DHCP, RIP, VPN, STP, Frame relay, VLAN creation and inter-VLAN routing• Knowledge on VMware, Active Directory services and Ubuntu (Linux)

• Managed network and Performed Call centre implementation• Handled BCP, multiple Core PBX’s, ESS servers and Survivable processors • Monitored network using tools such as Wireshark, Prognosis. Coordinated with vendors for commissioning, troubleshooting and testing• Managed and Coordinated with internal Project members for any network maintenance or outages• Handled T1 & E1, PRI, SIP, MPLS and coordinated with vendors to fix issues• Created incident report for any issue which affected multiple users and involve the concerned teams • Serviced day to day incident tickets, work orders and tasks in Remedy and met the SLA• Coordinated for PRI delivery, completed their connection and configuration with PBX then tested• Worked on Cisco switches (3560, 3750, 4500, 6500). Ether-channel, OSPF, NAT, Security policies were used in the network.• Worked on CRQ, provided pre and post validations for system and provided coordination with other teams as well as vendors to accomplish the change requests• Performed health checks on daily basis to ensure system is working without any issue• Worked on CRS to create Avaya as well as Cisco conference setup• Handled CMS for IVR port check, backup and basic troubleshoot• Worked on modular messaging and Audix voicemails• Trained on FTP, DNS, DHCP, DFS, Active directory, NAT, SNMP, SMTP, firewall, business continuity.• Responsible for creating MOMs, Playbooks and maintain the inventory related to Telephony• Handled AT&T alerts for 3rd party sites to identify the issues in AT&T business direct and opened tickets with AT&T for the same• Delivered Reports, administered, maintained and responsible to troubleshoot Call management system server (CMS R15.1 and R16.3)• Assisted Fellow team members when required• Assisted Customers with issues regarding Designing, Provisioning and Configuration of PBX

India

• Designed Website Antiq-Radio• Trained on Design tools, such as Photoshop, Dreamweaver and Illustrator• Worked on websites using Apache server, HTML5 / CSS3, MYSQL, XML, CSS, JavaScript and PHP

Post Graduate In Wireless Networking, Network And System Administration/Administrator, A-

Master In Computer Applications, Computer Applications