Manpreet Singh Email & Phone Number

Delhi, DL, IN

South Delhi

Gurugram, Haryana, India

• Identifying prospect clients for EB & Non-EB Vertical
• Market Mapping and gathering market intelligence
• Built up Manage Sales pipeline and market data
• Actively work to create engagement with new clients to the organization
• To actively work with Sales colleagues in creating Proposals, RFPs, analytics and leads.
• To actively engage with internal stakeholders viz other LOBs, placement, consulting etc and external stakeholder like insurers, TPAs, prospective clients to facilitate effective sales

Gurugram, Haryana, India

• Maintain high performance support team for existing clients like Jindal, Boston, Crompton, Spencer & many more through customized service solutions
• Contributing to HR induction programs by being part of it for client’s new recruited resources & helping them understand the insurance benefits
• Ensuring smooth processing of monthly operational changes of clients, as part of agreed SLA
• Providing guidance to all vendors(TPAs) for better clarity on terms of contracts(policies)
• Expand existing client relationships and assist Marketing team in acquiring new business prospects
• Prepare monthly analysis & customized reports for clients, which helps them in focusing on future requirements

Gurgaon, India

• Responsible for managing & servicing EB accounts independently
• Identifying key decision makers, clients or prospects risks needs and determine the services, products, and combinations that will best serve and address the client/prospect's issues and objectives
• Providing assistance to clients during claims and keeping a track all through till they are paid
• Preparing proposals for client presentation and participate in group presentations
• Support Account Managers and Sales teams to expand opportunities with clients and increase revenue
• Understanding and complying with published Marsh Professional Standards and guidelines

Gurgaon, India

• Responsible for achieving service delivery targets and maintaining smooth relations with corporate management
• Maximize business opportunities while exceeding prior profitability and revenues across India
• Keeping constant track of claims for smooth operations & preparing customized reports for monthly review
• Coordinating with broker/insurer for resolution on pending cases
• Serving as a single point of contact, for a customer base spread pan India, for all queries and escalations
• Addressing client healthcare needs by organizing health camps & interactive medico-sessions in corporate premises

New Delhi Area, India

• Ensuring smooth relations with insurance company while providing dynamic solutions with zero downtime
• Handling & retaining business while maintaining SLA for resolving grievances
• Efficiently handling all types of request/queries/complaints through all channels (calls/mails/website/in-person)
• Supervising & taking care of escalations for customer service team to restrict potential grievances
• Encouraging the call centre team to improve & provide better services while providing weekly training sessions
• Coordinating with all teams internally to make sure that customer service guidelines are strictly adhered

New Delhi Area, India

• Revising strategies for institutional tie-ups & corporate alliances to boost business prospects
• Ensuring end-to-end execution of BTL activities while optimizing the marketing resources
• Initiating various promotional offers to meet customer expectations, hence improving client relations
• Retaining existing business by launching deal products at the time of contract renewals

Pitam Pura

"Summer Internship Project"

Okhla

• Worked for HP Tech Support Team for Printers of HP-US while managing a team of 10 agentso Resolving issues relating to the call queries and taking supervisor callso Preparing reports to enable knowledge sharing for.

Postgraduate Degree, Marketing

Bachelor Of Commerce - Bcom, Accounting And Business/Management

Accountancy , Business Studies , Mathematics , Economics