Manprit Singh Arora Safe®Sm Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Recruited as a Scrum Master/Agile Coach to manage the Payment’s domain project, reporting to the Director of Business Agility. Working in a cross-functional team of product owners, software developers and testers who develop financial solutions and act as a servant-leader for the Scrum teams, to maximize the value created by team.

Pune, Maharashtra, India

Due to the layoff at Citicorp Services India Pvt. Ltd., I pursued my next role by utilizing this time to upskill myself to be better equipped to take up the new role.Here is what I did during this time:Key Achievements:- Participated in targeted skill development programs, mastering Agile Project management skills- Completed learning course in Leveraging Generative AI for Project Management, Project Leadership, JIRA, Agile for distributed teams, and How to Build a Culture of Appreciation as a Manager, and AI Tools workshop to enhance my Project management and leadership skills and AI tools usage. I also attended the Builders Online Series organized by AWS, - Conducted in-depth industry research to track trends and technological advancements. Actively participated in LinkedIn forums, demonstrating commitment to continuous learning and thought leadership- Joined online conferences and webinars to grow professional connections. Built a virtual presence through forums, sharing insights, and connecting with peers and mentors- Worked on upskilling and continuous learning on Prompt Engineering, Scaled Agile Framework, Project Management and Lean Six Sigma certificationsKey Learnings:- Showcased resilience in career challenges, adapting positively for growth- Adopted uncertainty, turning layoffs into self-improvement opportunities

Pune, Maharashtra, India

Successfully leading a challenging payments domain project valued at US$5 million, I managed test management activities to ensure timely and budget-friendly completion. Recognizing opportunities for improvement, as a Scrum master, I initiated a shift to an agile approach, boosting team productivity by 20%.In overseeing scrum ceremonies across multiple teams, I ensured timely sprint completion and maintained high-quality standards. Implementing test data preparation automation reduced manual effort by 15%, freeing resources for more impactful tasks.Effective communication and collaboration were central to my approach. I integrated end-to-end testing with internal and external requirements, ensuring thorough testing and fostering collaboration. Actively involving stakeholders in planning sessions reduced the impact of ad-hoc testing requests by 80%.My influence extended beyond individual processes. Consolidating end-to-end delivery among systems reduced communication delays by 50%, contributing to a 20% reduction in testing cycle time. Integrating performance and volume testing into project release timelines ensured smooth operations.Throughout the project, I prioritized data-driven decision-making, tracking key metrics within the Scaled Agile framework. Leveraging tools like Jira and Confluence, I achieved an improvement in project efficiency, emphasizing my commitment to optimization.

Pune, Maharashtra, India

In my various roles as a Scrum Master, Test Manager, Project Manager and Test Lead, I reported to the Sr. Project Manager and oversaw a portfolio of 15+ projects with SoWs totaling up to US$ 50 Million. As a Test Manager, I effectively managed testing and test data requirements for 50+ members across onshore and offshore teams. My strategic approach included successfully applying test strategy and procedures across 8+ projects, ensuring timely delivery. Notably, I led functional and automation initiatives across 8 applications, introducing standardized testing processes that led to a remarkable 25% increase in project output. My role extended to creating and administering performance metrics for the QA team, contributing to a 20% improvement in bug detection rates.

Pune, Maharashtra, India

My responsibilities as a Project manager included managing the overall testing progress for projects across various geographies. I played a pivotal role in creating SOWs and RFPs for 6-8 new projects, collaborating with the legal team to ensure alignment with project objectives. My focus on streamlining communication channels among cross-functional teams resulted in a commendable 30% reduction in compliance-related issues. Additionally, I spearheaded automation Proof of Concepts for 2-3 UAT testing projects, showcasing a commitment to innovation and efficiency.

Navi Mumbai, Maharashtra, India

In my capacity as a Test Lead, I meticulously managed testing for yearly releases, employing thorough planning and deployment strategies to reduce post-release defects. A focus on enhancing testing efficiency by 20% through detailed preparation of Traceability matrix and Test cases aligned with requirements highlighted my dedication to precision and quality in testing processes.

Mumbai, Maharashtra, India

Design and deliver engaging training programs to equip credit card teams with product knowledge and sales skills, ensuring they can effectively support customers. Collaborate with stakeholders to identify training needs and develop targeted initiatives. Develop and maintain training materials, and facilitate workshops and coaching sessions. Ensure training programs are aligned with business objectives and industry best practices. Leverage expertise in adult learning principles and project management to drive training excellence. Extensive experience in training and development, with a proven track record of improving team performance and driving business results.

Cfc India Services Pvt Ltd

In my role, I participated in the process migration and training initiative for a prominent Mortgage banking process at one of the largest banks in the UK. This involved orchestrating a seamless transition, ensuring that the process was not only migrated effectively but that employees were equipped with the necessary skills to adapt to the changes. I took a hands-on approach to understanding the intricacies of the process, facilitating a smooth migration that minimized disruptions and enhanced overall operational efficiency.Beyond process migration, I played a key role in creating and leading work-related training and development programs. These initiatives were designed to empower employees, fostering skill enhancement that directly contributed to the overall performance of the company. I recognized the importance of investing in employee growth and skill development as a catalyst for organizational success. My commitment to these training programs helped cultivate a workforce that was not only adept at their roles but also positioned the company for sustained excellence.

Mumbai Area, India

• Process Migration for a UK Retail brand and managed the Training and Development needs for the project by creating and leading work-related training and development programs to help employees enhance their skills• Analyzed and assessed organizational training requirements and effectiveness• Trained 10+ training batches of 20+ new recruits and helped setup the offshore Customer Service operations

In my role, I addressed the crucial Training and Development needs for the project where I took the initiative to create and lead targeted training programs tailored to the work requirements, aimed at enhancing the skills of employees and ensuring a seamless adaptation to the new processes.Recognizing the importance of understanding and addressing organizational training needs, I undertook a comprehensive analysis and assessment of training requirements and effectiveness. This data-driven approach allowed me to tailor training initiatives that directly addressed the specific needs of the organization, fostering a culture of continuous improvement.As part of my contributions, I successfully trained 10+ batches, each comprising 20+ new recruits. These training sessions were pivotal in onboarding new talent, ensuring they were well-versed in the operational processes, and aligning them with the standards of excellence expected from the organization. Additionally, I played a key role in setting up offshore Customer Service operations, contributing to the expansion and efficiency of the company's service delivery capabilities.

Pune, Maharashtra, India

Managed a team of 10 associates for XML tagging and editing of Electronic literature and database management using FTP

Masters In Computer Management, Oracle, D2K

Activities and Societies: Part of the College Volleyball team.MITSOM is a leading Business school and the management institute aims.

Bachelor Of Commerce (B.Com.), Banking And Finance

Symbiosis College of Arts and Commerce (SCAC), was established in 1983 in Pune. I completed the 3 year programs in Bachelor of Commerce.

Aissce (12Th Grade), Physics, Chemistry, Mathematics And Engineering Drawing

Activities and Societies: Table Tennis, Cricket and Football.Completed my 12th grade in the Science stream with Specialization in Physics.