Who is Mansell Hedeki Sudo? Overview
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Quick answer
Mansell Hedeki Sudo is listed as IT Analyst at Zoom, based in Metro Manila, Philippines. AeroLeads shows a matched LinkedIn profile for Mansell Hedeki Sudo.
Mansell Hedeki Sudo previously worked as Junior Infrastructure Engineer (ASIAN DEVELOPMENT BANK PROJECT) at Indra and Customer Service Officer at Power Mac Center. Mansell Hedeki Sudo holds Bs Hrm, Bussines from De La Salle Araneta University.
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Email format at Zoom
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Zoom
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Profile bio
About Mansell Hedeki Sudo
Jr. Infrastructure Engineer / Apple Support Job Description:• Act as an onsite support and provide 2nd level Mac and IOS Technical assistance for user’s IT inquiries, incidents, concerns, service requests etc., provide information to customers which includes walkthroughs or introducing them to available information.• Act as Mac/IOS SME (Subject Matter Expert) which perform deep troubleshooting with the assistance of Admin/Vendor.• JAMF Remote Application, MS Teams and LogMeIn-Rescue are the remote tools for initial troubleshooting on Mac and Windows.• Use ticketing system tool (ServiceNow) to monitor and make logs for incident/request.• Prepares the incident report which includes the resolution/workaround provides as specified in the incident ticket/s before completing the tickets.• Supports ADB issued and personal iPhone, MacBook, and Android devices.• Configure and deploy ADB issued iPhone/MacBook with proper documentation and migration process using JAMF Server.• Support O365 application which is integrated in Mac OS X.• Providing technical assistance directly for VIP Users from Director to Vice President level.
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6 roles
Mansell Hedeki Sudo work experience
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It Analyst
Junior Infrastructure Engineer (Asian Development Bank Project)
- PROVIDES 2ND LEVEL OF TECHNICAL ASSISTANCE ON MAC AND IOS USERS.- PROVIDES TECHNICAL ASSISTANCE FROM DIFFERENT LEVEL OF USERS FROM DIRECTOR TO VICE PRESIDENT.- PROVIDES TRAINING TO NEW MAC OS AND iOS USERS.
Oct 2017 - Apr 2022
Customer Service Officer
-Frontline Customer Service is responsible for to effectively man all daily over the counter activities.-Properly facilitate screening and receiving of customer product/s that requires post sales service. -Properly identify customer's issue, document all pertaining data, provide possible solution, apply required initial troubleshooting steps,discuss repair process and competently explain issue resolution. - Properly facilitate releasing of repaired or pulled out customer/s products.-Accurately provide feedback to over the counter technical inquiries walk in customers. -Properly handle/resolve customer complaints & concerns both pre after sale transactions.
Jun 2015 - Oct 2017
Front Desk Receptionist
Mar 2015 - May 2015
Store Specialist
Jul 2013 - Mar 2015
1 education record
Mansell Hedeki Sudo education
FAQ
Frequently asked questions about Mansell Hedeki Sudo
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What company does Mansell Hedeki Sudo work for?
Mansell Hedeki Sudo works for Zoom.
What is Mansell Hedeki Sudo's role at Zoom?
Mansell Hedeki Sudo is listed as IT Analyst at Zoom.
Where is Mansell Hedeki Sudo based?
Mansell Hedeki Sudo is based in Metro Manila, Philippines while working with Zoom.
What companies has Mansell Hedeki Sudo worked for?
Mansell Hedeki Sudo has worked for Zoom, Indra, Power Mac Center, Century Park Hotel, and Globe Telecom.
How can I contact Mansell Hedeki Sudo?
You can use AeroLeads to view verified contact signals for Mansell Hedeki Sudo at Zoom, including work email, phone, and LinkedIn data when available.
What schools did Mansell Hedeki Sudo attend?
Mansell Hedeki Sudo holds Bs Hrm, Bussines from De La Salle Araneta University.
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