Diane Mansfield Email & Phone Number

United States

As an inside sales account manager I manage 115 accounts which comprise promotional product distributors, decorators, team dealers and hybrid accounts representing a $7 million territory.

Greater Philadelphia

•Partnered with outside sales reps on following acounts in the e-commerce division:Walmart, Sam's Club, Hayneedle, Military including AAFES, Navy Exchange, Marine Corps Exchange, HD Supply, Kroger, Saks Fifth Ave ,Bed Bath & Beyond /Overstock.com. to successfully achieve sales goals• Developed quotes to add new items to account online assortments, monitored and scraped websites to ensure items were online and image, and content was optimized•Reviewed and developed pricing strategies to ensure account pricing was in line with competition•Assisted in developing and implementing promotional strategies with buyers both internal and account buyers to increase sales and market share•Tracked shipping status of orders as well as inventory to ensure back orders were filled• Liaisoned with ecare dept to troubleshoot customer issues to ensure customer satisfaction•Partnered with account receivable analysts to resolve chargeback and compliance issues• Completed new item setup templates in conjunction with content specialists to ensure quick online presence

Greater Philadelphia Area

•Coordinated activities of internal sales team relating to order tracking and order set up by communicating with buyers, planners and merchandise coordinators of major department and specialty stores such as Amazon.com, Macy's, Bon Ton, Stage, Bealls, Belk,Boscovs, Burlington Stores, Ross, Shopko, Meijer, Sears, Kohls•Promoted team oriented environment by interacting daily with allocations, order processing, shipping/distribution, imports, production and customer service•Reviewed monthly order flow and open orders to ensure orders were generated accurately and on timely basis•Set up new product entry for new items for retailers on their websites through use of vendor portals •Negotiated with buyers and vendor relations managers to resolve chargeback/ compliance disputes profitably and quickly •Supervised 2 sales support coordinators and coached them on sales analytics, policies and procedures •Worked in fast paced environment where problem solving and organizational skills were tested on a daily basis

Greater New York City Area

•Successfully executed business components to include product sales, shipping, merchandising, advertising, inventory analysis and control, presentations of new product launches at market, customer compliance, buying plans, budget, margin and profit accountability to both company and retailers•Developed strong relationships with buyers at Macy's, Bloomingdales & Lord & Taylor through sales analysis and recommendations to enhanceproduct assortments ensuring achievement of year over year sales growth

Greater New York City Area

•Successfully achieved sales growth goals and account profitability goals for Sterns Department Stores, a division of Federated•Established and implemented business plans including volume, trade support, cooperative advertising, promotion and assortment plans