Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Today in the fast paced environment, slow and steady no more wins the race. Customer needs solution to their problems within a span of few minutes. Therefore the challenges like "faster response time", "traceability of issues" , "accountability" of customer support analyst, "collaboration between internal teams" etc. are not uncommon. Freshdesk not only helps you with these challenges but also increases the efficiency of your customer support team which results in profitability. Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.Current roles and responsibilities:• Currently leading a team of business development managers.• Responsible for planning the growth strategy in UK market and leading the team to achieve desired results. • Implemented models like “Winning by design” including RRRR, SP3V, Critical event, timeline for enhancing sales.• Facilitating internal training for new hires and also, new team members.• Commercial negotiations & RFP handling. • Responsible for brand promotion in various events.• Establishing and maintaining interpersonal relationships.• Coordinating with multiple stake-holders like product, finance, legal teams.

• Conceptualization and visualization of the new product for order sourcing and business expansion.• Worked on end-to-end operations in the product manufacturing cycle from sampling stage to the Customer delivery stage analyzing all the requirements & technical aspects.• Negotiated prices and on time delivery of materials with suppliers and customers to save cost and reduce lead time.• Ensured completion of order to cash process with meticulous order follow up.

• Order procurement by enabling developments and negotiations of garments as well as fabrics.• Monitored the production of orders procured for retail brands like “G Star” & “Nautica”.• Performed supplier analysis and sourced the raw materials ensuring right quality, price and lead time.

• Trained and proposed solutions for cost optimization to the suppliers using extensive presentation tools.• Audited and monitored suppliers on a timely basis to ameliorate vendor relations.• Procured business, competing for product categories, cost optimization and process differentiation.• Received accolades for best KPI for pulling in business for the new segments like jewelry and digital printing.

• Worked for business development, product development, performed external- internal communication, booked orders, did production follow up.• Worked as a ‘Quality Auditor’ to assess the samples and inspect the defects spanning the Quality Assurance and Quality control at the final stage of production.