Mansi Pal Email and Phone Number
I am a Computer Science and Engineering graduate with a strong technical foundation and a passion for problem-solving. During my professional experience as a Cloud Telephony Engineer at Servetel Communications, I developed expertise in cloud-based solutions, telephony systems, and technical assistance, which honed my skills in troubleshooting, communication, and working with complex systems.Now, I'm transitioning into the field of Data Analytics, eager to leverage my analytical mindset and technical knowledge to extract meaningful insights from data. Currently, I am building proficiency in Excel, SQL, Python, and statistical analysis, while working on projects that deepen my understanding of data-driven decision-making.As a budding Data Analyst, I'm excited to apply my skills to solve real-world business problems and uncover data-driven insights that can drive strategic decisions. Also, When I am not working, you might hear me singing or reading fantasies mostly (FYI, I read both fiction and non fiction) or watch me sleeping like a dead horse! Also, just like every other desi person, I have interest in cricket. I write when I am sad. I think all the time like I am paid to do it (it helps me prepare for extreme scenarios which never happen though). I watch movies and series like a critic. I listen to daily news podcasts to keep myself updated and podcasts related to lifestyle, health, social topics.At the end of everyday, I think about how to bring the world to be at peace.Kindly Feel free to connect if you're interested in discussing data analytics, cloud technology, or collaborative opportunities!
Gartner
View- Website:
- gartner.com
- Employees:
- 24122
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Specialist, Applications - Project Management OfficeGartnerGurugram, Hr, In -
Cloud Telephony EngineerServetel Communications Sep 2021 - Jul 2023Gurugram, Haryana, India* Performed deployment tasks on the V3 Platform, aligning configurations with best practices and client needs.* Provided real-time assistance and implemented platform changes, ensuring quality resolutions and preventing escalations.* Deployed telephony solutions and integrated CRMs using APIs or plugins, addressing queries with documentation support.* Troubleshot issues in IVR, WebRTC, Auto Dialer, and voice broadcasting, ensuring quick resolution and minimal TAT.* Diagnosed and escalated voice issues, coordinating with clients and the NOC team for timely resolution.* Collaborated with cross-functional teams to resolve issues, meet deadlines, and improve product functionality.* Created and maintained documentation like knowledge base articles and FAQs for operational efficiency.* Conducted testing to identify bugs and ensure high-quality platform performance.* Met SLAs by managing tasks, prioritizing effectively, and improving support processes.* Customized products for client needs and delivered after-sales support via multiple channels.* Communicated technical concepts clearly to diverse stakeholders.* Assisted team lead in task prioritization, workflow distribution and trained and mentored junior team members while promoting knowledge sharing.* Stayed updated on product releases to provide accurate client support.
Mansi Pal Education Details
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Computer Science
Frequently Asked Questions about Mansi Pal
What company does Mansi Pal work for?
Mansi Pal works for Gartner
What is Mansi Pal's role at the current company?
Mansi Pal's current role is Specialist, Applications - Project Management Office.
What schools did Mansi Pal attend?
Mansi Pal attended Chaudhary Charan Singh University.
Who are Mansi Pal's colleagues?
Mansi Pal's colleagues are Arti Kanojia, Juliana Rueda, Sophie Weller, Simran Chhabra, Sanyam Jain, Saurav Sharma, Leandro Borges.
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