Mansi Pant Email & Phone Number

Dallas, Texas, United States

United States

San Antonio, Texas

• Lead Collections & Recoveries for sub-prime retail customers managing early to late stage past due loans; reduction in bad debts write-offs through strategic collections practices• Execution and implementation of collections best practices across global partner network of First- and Third-party collections & Legal vendors• Lead Business Transformation projects aimed at improved efficiencies and effectiveness through process improvements, automation, and controls • Monitor process controls for regulatory and internal audits through enhanced governance• Cross functional collaboration with Risk, Compliance & Legal, HR & recruitment and other finance functions• Improve employee satisfaction leading to reduced turnover through restructured leadership, enhanced performance management and reward program

Phoenix, Arizona, United States

• Head Credit & Collections Past Due Segments for Phoenix site spanning a total of 12 Managers and 200+ Specialists• Improve collections efficiency while reducing Operating expenses through process efficiencies• Lead global initiatives partnering with other functions (Risk, Analytics, Strategy, Legal & Compliance) to improve collections effectiveness through strategy enhancements, while reducing operational risk• Provide strategic leadership for global operations teams and vendor• Lead Operational excellence through continuous improvement & performance management to ensure high levels of goal attainment and quality of service, aimed towards increase in revenues for the organization• Partner with Key Stakeholders within Global Credit & outside including Legal, Risk Management, Fraud, Strategy & Compliance to implement controls and policies • Identify and lead business process re-engineering and digital initiatives aimed at Business Transformation

Phoenix, Arizona Area

• Spearheaded B2B & B2C Collections, Customer Service and Quality for Telecom, Healthcare and Insurance clients• Responsible for delivery on KPIs (through process improvements, training refreshers and incentive programs) to ensure meeting Service Level Agreements of quality, productivity, accuracy, and other client defined metrics• Drove financial benefits through process improvement projects – Reduction in Days Sales Outstanding (DSO), increased process efficiency through IT enabled initiatives• Responsible for account strategy to maximize profit margins and to develop long-term relationships with the key stakeholders• Perform Cost Benefit Analysis and identifying cost saving opportunities• Budgeting, forecasting and financial planning for the overall program• Focus on attrition management and leadership development through effective coaching & career mapping

Noida Area, India

• Transitioned and managed Collections for:- An American global company that develops, grows, and invests in brands & websites- An American multi-channel direct-marketing Company• Handled a Team of 5 Team Leaders and 5 Quality Specialists with an overall span of 70+ FTEs• Managed Team performance, reviews, feedback and appraisals in alignment with business goals, visions and values. Identified growth opportunities and mentored Team members to get promoted to senior levels • Worked closely with the training team to implement process enhancements and training refreshers

Gurgaon, India

• Led 4 Team Leads (60+ collections specialists) managing early to late-stage B2B & B2C Collections and Disputes for US & UK clients• Drove Operational Excellence by achieving monthly targets and maintaining operating costs• Managed performance & engagement by regular coaching and mentoring of Team members• Completed 2 Lean Six Sigma Projects for business improvements: 1) Best Time to call; 2) e-fax solution