Mansi Sachdeva Email & Phone Number

• Offering 8 years of experience in Training and Development, Operations Management, Process Management, Content Development and Client Relationship Management• Skills in formulation of content for training programs which involve thorough understanding of the focus of the program, research & development of training content and designing interactive modules for Travel domain• Proactive in assessing the learning and development needs and aligning programs / interventions with business objectives; possess a knack of understanding trainees’ requirements for designing content• Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to SLAs • An effective communicator with strong leadership skillsExpertise• Interacting with concerned authorities for gathering specific training requirements and scope of subject/ syllabus to be covered in one training session/ module• Planning and conducting TNA (Training Need Analysis), utilizing information for content preparation and creating & updating the database• Designing various courses depending upon the developmental needs of the Associates / Cadres• Developing training modules by making optimum use of Audio Visual inputs and latest technologies available• Carrying out in-depth research by consulting various resources (books, case studies, web sites) for developing and creating interactive and interesting content for the training sessions• Assessing organisational processes and accordingly formulating & establishing processes for the training sessions• Conducting training modules for various processes / products within allocated budgets and training calendar• Assessing the impact of the training programme and using feedback from the participants for incorporating improvements in future trainings

Listed skills include Training, Content Management, Process Training, Travel Management, and 12 others.

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  Delhi University

  English, Economics, Political Science, Hindi