Experienced Business Analyst at Accenture for Google with a proven track record of success since October 2022, previously employed at Google Fi, and contributing to various projects including GPay, Google Business Profiles, and Google Merchant.

Chat Advisor - Uber Eats:- Provided exceptional customer support via chat communication channels during a tenure of 1.6 years at Uber Eats from April 2021 to October 2022.- Addressed customer inquiries, concerns, and issues promptly and effectively, ensuring a positive and satisfactory experience.- Assisted customers with order tracking, troubleshooting, and resolution of complaints.- Collaborated with cross-functional teams to resolve complex customer problems, contributing to improved service quality.Temporary Subject Matter Expert (SME) - Uber Eats:- Temporarily assumed the role of SME at Uber Eats, demonstrating expertise in platform functionalities, policies, and processes.- Served as a knowledgeable resource, providing guidance and support to multiple chat support teams.- Managed and supervised chat support teams, ensuring efficient operations and delivering high-quality customer service.- Conducted training sessions to enhance teams' product knowledge, customer service skills, and process adherence.- Collaborated with cross-functional teams to identify and implement improvements, staying abreast of industry trends and best practices.

- Provided chat support for Zomato for approximately 6 months.- Delivered exceptional customer service via chat, addressing inquiries and resolving issues.- Managed order-related concerns, refunds, and cancellations efficiently.- Maintained professionalism and courtesy in all interactions.- Collaborated with team members to enhance support processes.