-Identified Customer needs , Handling high volume calls and answeredcustomer queries about existing and new plans,achieving an averagehandling time of under 2 minutes per call.-Managed 50+calls daily with a cool disposition and strong work ethic.-Consistently meeting or exceeding daily and monthly targets forretaining the policy and lead generation led to a 15% increase in newcustomers .

-Led hiring and onboarding for 10 companies across 15 roles.-Successfully managed and maintained recruitment pipelines,ensuring ahigh quality candidate experience.-Reduced average time to hire by 8 days with consistent communicationacross professional channels.