Mansi Saxena Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Generative AI Internal Asset Development -• Coordinated end-to-end functional design for sourcing cutting-edge AI solutions, focusing on a platform for internal insights targeting various business perspectives.• Innovated user-friendly visuals and features within the insights portal, enhancing overall user experience.• Enhanced the portal with advanced AI features based on market research findings, promoting proactive decision-making.• Transformed complex data into actionable insights to support well-informed decision-making.• Spearheaded the streamlined Figma prototype development, seamlessly integrating a digital strategy into marketing tactics for an improved Customer Experience (CX).Client – Leading Furniture Retailer • Led collaborative efforts to implement a Customer Data Platform and Hub, ensuring smooth integration of advanced data-driven technologies.• Focused on two critical goals for the client: establishing a unified single view of the customer and enabling personalization at scale.Client – Largest Grocery Retailer in North America -• Played a key role in a Strategy project team, analyzing operational and financial data in a secure environment.• Utilized Tableau to create impactful visualizations for fact-based decision-making.• Applied data analysis skills to derive implications for creating relevant business and industry reports.Client – Major Home Improvement Retailer in North America -• Coordinated customer requirement gathering and designed user journeys for an AI-driven Kitchen Remodeling solution, enhancing premium customer support.• Engineered Product Recommendation Assistance user journeys with AI, optimizing product comparisons through chatbot interactions.Client – Global Shopping Center Developer and Operator -• Designed user journeys for a forward-thinking super app, emphasizing primary use cases.• Identified and mapped key technology, data, and infrastructure enablers for enhanced app functionality.

• Amazon Category Intelligence Repository Development: - Spearheaded the creation of a comprehensive Amazon category intelligence repository, consolidating real-time data from diverse third-party sources. Crafted a centralized hub for easily consumable insights, fostering efficient decision-making processes within the organization.• Data Identification, Classification, and Resolution: - Played a pivotal role in the identification and classification of data, ensuring accuracy and relevance in the intelligence repository. Proactively addressed data and portal-specific issues, enhancing the reliability and functionality of the system.• Strategic Business Deep Dives and Recommendations: - Identified key areas for strategic business deep dives within the Amazon ecosystem. Delivered actionable recommendations by analyzing critical aspects such as market share loss for prominent SKUs and trends in non-branded keywords, both for organic and inorganic traffic.• Innovation and Digital Experimentation: - Proactively identified categories ripe for digital experiments, contributing to the ongoing evolution of the company's digital strategy. Played a pivotal role in steering the organization towards dynamic and forward-thinking approaches to stay ahead in the rapidly evolving e-commerce landscape.

Pune, Maharashtra, India

• Spearheaded front-end development projects, ensuring seamless user experiences and responsive design implementation.• Leveraged expertise in chatbot/NLP/AI-ML technologies to contribute to innovative solutions for diverse client needs.• Played a pivotal role in training and optimizing chatbots, utilizing Amazon LEX, Google Dialogflow, LUIS, and QNA Maker.• Proactively identified and rectified defects, enhancing the overall performance and reliability of implemented solutions.• Generated detailed Analytical Weekly Performance Reports, offering clients valuable insights into project progress and outcomes.• Collaborated closely with cross-functional teams to integrate cutting-edge technologies into front-end development, fostering a dynamic and adaptive development environment.• Applied a user-centric approach to front-end design, ensuring alignment with client goals and delivering intuitive interfaces.