Mansi Chokshi Email & Phone Number

Cerritos, Ca, Us

United States

Human Resources Program Manager for Talent Strategy inclusive of programs such as performance reviews, employee engagement surveys, talent calibration workshops, promotion readiness, and pipeline and retention programs with a focus on Diversity, Equity, Inclusion and Belonging.

Recruited, engaged and advised a membership committee (new) to review current benefits and discuss potential updates. Designed and executed a Membership Engagement Survey to collect direct feedback and discover member value and indispensability. Provided a comprehensive report with data analysis, recommendations and future survey design for prospective and past member campaigns.

United States

Led a team to support key partner relationships within the North, Central and South America region- including chapters, local communities, volunteer-led advisory organizations and business partners within the coffee industry. Responsible for supporting partners to execute B2B and B2C style coffee events. Attended and exhibited at trade events and 10x speaker and moderator. Skilled at leadership development, conflict resolution, sales, marketing, communications, revenue generation, new product ideation and relationship management.Key Programs included the ongoing support and key contact of the Canada Chapter and USA Chapter of SCA, development of a staff to volunteer-led transition plan for the USA Chapter and US Coffee Championships groups. Improvement and refreshment of the Re:co Fellows Program, LEAD Scholarship program and Event Scholarship programs to support the Equity, Diversity, Inclusivity and Belonging Programs at SCA. Speaking Engagements- HOST- Milan 2019, SCA Expo (digital) in 2020, Speaker at Reco 2020, Podcast episode 138- Boss Barista in 2021, Green Coffee Summit 2021 and 2022 Moderator, Retail Summit Moderator 2021 and 2022, Women in Coffee Coffee Women's Colloquium Moderator 2022.

A specialized position for the North American coffee market post-merger of the two Specialty Coffee Associations. Recruited and cultivated strategic partners to successfully launch the Canada and USA Chapters . Engaged with local members and the community, developed volunteers, supported the formation of the local chapter organization and developed business partners within the coffee industry. Represented SCA and exhibited at trade and community events.Skilled at new product development, problem solving, sales, marketing, communications, volunteer an d leadership development and onboarding, strategic planning and relationship management.Key Programs included developing the Canada Chapter of SCA, and USA Chapter of SCA. Supporting the Competitions Body in Mexico. Development and Program Execution of the Diversity, Inclusivity, Equity and Belonging related Programs; Re:co Fellows Program, LEAD-Leadership Equity and Diversity Program, Event Scholarship Programs - including the application process, vetting/selection process and program execution, and a mentorship program.Speaker Presentations: SCA Expo 2019, Expo Cafe (Mexico) 2019

United States

Responsible for the strategic direction and management of membership development, recruitment, and retention through various traditional and creative membership marketing approaches. Redesigned the customer service experience and process empowering staff in the process. Selection, implementation and maintenance of a secure and functional customer database. Represented SCAA and exhibited at industry trade events, including speaking engagements at professional conferences, organized and facilitated members only events, developed the membership benefits and supported SCAA engagement at community events. Expanded the Membership department and staff and led the team towards growth of membership by 150%, for a total of $1.5 million in revenue.

Lead Choreographer; Responsible for dance classes, choreography, student recitals, etc. The company also had a dance troupe which performed at professional events and competitions.