Mansi Gupta Email & Phone Number

New Delhi, Dl, In

Bengaluru, Karnataka, India

New Delhi, Delhi, India

- Managed cross-functional team & stakeholder communication, oversaw product development from inception to implementation, and helped define go-to-market strategies- Coordinated user research on HNI’s and competitors to scope out features, create basic wireframes, and build the product roadmap for the first key platform- Leading a technology team of 10, administered the entire UI/UX of the primary productKey KPIs achieved - - Launched the first B2C marketplace for homestays- Launched the property evaluation workflow on engageBay to optimize selection of properties resulting in 33% improvement in velocity- Revenue generation of INR 1.5 million in the first 30 days of offline launch- Reduced costs by 30% by optimizing the product roadmap- Gathered and analyzed customer feedback to understand their contextual needs and used the findings to improve the overall product offering & customer loyalty

Munich, Bavaria, Germany

- Led and defined the transition strategy of the CRT project from a German vendor to Wipro - achieved in a span of 8 weeks, against the estimated 12 weeks timeline.- Spearheaded the CRT of the products as per new user requirements and business processes to determine that the end product satisfies the acceptance criteria. - Increase in no. of defects by 20-22% per release - Defect slippage to production reduced by 10% - Customer Satisfaction (CSAT) rating improved by 7.2%- Liaised with Client and Demand managers for deliveries across business units - achieved a CSAT rating of 6.7 (on a scale of 7) consecutively for 3 years- Successfully managed to deliver ~100 Service Requests/ year whilst maintaining the quality index > 95% - KPIs managed - Test Delivery, Quality Index, Pass %, Defect Slippage, Knowledge Management, Automation %- Revamped the internal process of CRT defect management, resulting in reduction of defect slippage from SIT to CRT by 15%- Reduced project costs by 17% by optimizing the onsite-offshore ratio and resource & competency management - Graduated from handling a 10 member team to managing a team size of 30+ in a span of 2 years

Doha, Qatar

- Created Test Strategy for transition program of ~40 applications to cover functional, integration, data validation and performance testing- Supervised test requirement gathering, test processes, reporting and audits for the entire project- Orchestrated UAT and application demonstration sessions for business

Düsseldorf Area, Germany

- Conducted UAT to extract, harmonize and validate REMIT relevant data from different heterogeneous systems and publish it to the European regulation authority- E2E business and operations support, troubleshooting and analysis of UAT and Production issues- Provided inputs for application design, requirement gaps and UAT scenarios and managed technical and business re-design requests- Monitored post Go-Live performance incl. monthly statistics for business teams across front and back-office

Kuala Lumpur, Malaysia

- Onsite counterpart for offshore test & development teams of 50+ FTE- Extensive involvement in testing & defect management with business during the UAT and Pre-Production phases- Stakeholder and escalation management including IT, Business, Operations, and Vendors- Conducted end user trainings (4) across different locations in Malaysia; prepared User Manuals for the end product (22 core modules)

Bengaluru Area, India

- Software Testing: involved in all the phases of STLC for all the change requests handled in different modules of the project, conducted SIT & UAT, customer review, test reporting- RFP/RFI management, preparation of case studies, capability decks and presentations- Organized client visits in multiples locations across India

Education record

Engineer’S Degree, Information Technology