Human Resource Operations: ► Implemented strategic HR management by formulating and executing HR strategies aligned with the organization's goals. Planned and executed various HR strategies, including talent acquisition, talent management, and employee engagement initiatives. ► Improved HR processes and systems by integrating an ERP (Enterprise Resource Planning) system, streamlining HR operations, and enhancing efficiency. ► Assisted in ensuring compliance with HR regulations and reporting… Show more Human Resource Operations: ► Implemented strategic HR management by formulating and executing HR strategies aligned with the organization's goals. Planned and executed various HR strategies, including talent acquisition, talent management, and employee engagement initiatives. ► Improved HR processes and systems by integrating an ERP (Enterprise Resource Planning) system, streamlining HR operations, and enhancing efficiency. ► Assisted in ensuring compliance with HR regulations and reporting requirements, maintaining accurate records and documentation. ► Implemented employee orientation programs, development plans, and training initiatives to enhance the skills and knowledge of the workforce. ► Contributed to policy development and documentation, ensuring that HR policies were well-structured, communicated effectively, and adhered to by employees. Financial Accounting & Reporting: ► Processed accounting data and generated various financial reports to support management decision-making. ► Prepared budget forecasts in collaboration with the management team, analyzing financial trends and future projections. ► Handled monthly and quarterly reporting, presenting financial data and performance metrics to key stakeholders. ► Reconciled accounts payable and receivable, ensuring accuracy in financial transactions and managing cash flow effectively.Strategic Planning, Marketing, and Data-Driven Insights: ► Conducted target analysis and formulated marketing strategies to reach and engage the desired audience effectively. ► Prepared budget forecasts in coordination with the management team, allocating resources for marketing campaigns and initiatives. ► Implemented digital and traditional sales processes, incorporating online marketing channels and sales strategies to boost revenue. ► Managed CRM systems to track customer interactions and improve marketing efforts. Show less

Retail Asset/Business Banking Operations ► Managed retail asset operations and business banking operations, achieving retail assets growth and meeting product-wise targets. ► Handled disbursement of business banking loans, including working capital files for Emerging Enterprises Group (EEG) and Business Banking Group (BBG), initiated loan cases, and ensured smooth disbursement process. ► Ensured compliance with banking operations norms to maintain daily retail banking operations in adherence to… Show more Retail Asset/Business Banking Operations ► Managed retail asset operations and business banking operations, achieving retail assets growth and meeting product-wise targets. ► Handled disbursement of business banking loans, including working capital files for Emerging Enterprises Group (EEG) and Business Banking Group (BBG), initiated loan cases, and ensured smooth disbursement process. ► Ensured compliance with banking operations norms to maintain daily retail banking operations in adherence to the compliance guidelines. Branch Operations: ► Managed CASA, cash transactions (payments and deposits), remittances, and over-the-counter transactions such as issuance of passbooks, preparation of DDs, NEFT RTGS payments, E-SBTR, pay-orders, etc. ► Processed clearing activities, including outward/inward clearing cheques, outstation cheques, OCC lodging, and realization and disposal of outward return cheques. Managed ATM cash loading. Client Relationship Management: ► Ensured KYC compliance, keeping track of the number of Account Opening Forms (AOFs) returned from RPUs and CPU, and implementing compulsory KRA for SOMs across branches. ► Managed retail loans, including sanctions, disbursements, maintenance, and recovery. Handled pre-payments of loans and fee income. ► Managed recoveries and successfully recovered some accounts fully or partially. ► Handled business acquisition and development for mortgage loans, auto loans, education loans, and personal loans. Statutory Compliance: ► Ensured compliance with internal audit, statutory, regulatory, and legal requirements, as guided by the concerned department. ► Prepared MIS reports on various loan categories (HL/ML/AL/EL/PL/SME Loans). Team Management: ► Actively monitored the performance of the sales team. Involved in regularly assessing the team's individual and collective performance against set targets and objectives. ► Used performance metrics and KPIs to evaluate the team's progress and identify areas for improvement. Show less